Thema "Betreff: WiFi keeps shutting down" in Geräte

WiFi keeps shutting down

rumpelstiltskin — Thu, 21 Jul 2022 22:00:39 GMT

Since recently my router started randomly (or not) shutting down wifi. Once shut down, it can only be restarted manually (via 192.169.0.1 or by pressing the button on the router). I think it started on one of the hot days this week (the temperature was above 36 degrees in the apartment), but the problem is that now it keeps doing that even when the temperature is back to normal. The router is not in a cramped space, it's just under the table, not facing a wall on any side.

"Band steering" is disabled in the settings, and I tried disabling 5GHz mode altogether, but it did it again after that.

Re: WiFi keeps shutting down

Moni_GK — Fri, 22 Jul 2022 13:16:51 GMT

Hello rumpelstiltskin,

I would be happy to take a look at it. Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here when you have sent me the data.

Best regards

Moni

WiFi keeps shutting down

pRo-Marco — Wed, 03 Aug 2022 13:24:39 GMT

Hi rumpelstiltskin,

shall we try a replacement of the modem?

Kind regards

Marco

Betreff: WiFi keeps shutting down

rumpelstiltskin — Thu, 04 Aug 2022 18:47:24 GMT

not sure tbh.. it's not a critical problem for me atm. maybe if it's combined with another upgrade? i see your flagship product is 1gb currently, but my rate is 400mb, and on my account page it says that i have "the best possible rate". however, if i check my address for the 1gb plan, it comes up as valid. so the question is, can i smoothly upgrade my current plan, or does it mean i'll have to cancel it and buy a brand new 1gb one (which i probably won't do)?

Betreff: WiFi keeps shutting down

pRo-Marco — Fri, 05 Aug 2022 14:01:02 GMT

Hi rumpelstiltskin,

you can upgrade your contract

At the moment it is 47,97€ for 400MBit/s including the router.For changing the contract you will be charged for 9,98€ once. After the upgrade to 1000Mbit/s including Fritzbox 6660 it will be 54,98€

Sounds good?

Kind regards
Marco

Betreff: WiFi keeps shutting down

rumpelstiltskin — Fri, 05 Aug 2022 14:14:26 GMT

it does sound pretty good actually; how do i do that?

Betreff: WiFi keeps shutting down

pRo-Marco — Fri, 05 Aug 2022 15:45:30 GMT

Hi rumpelstiltskin,

I can do this for you, if you agree

Kind regards
Marco

Betreff: WiFi keeps shutting down

rumpelstiltskin — Fri, 05 Aug 2022 16:00:19 GMT

ok, I do agree then.

Betreff: WiFi keeps shutting down

pRo-Marco — Fri, 05 Aug 2022 18:46:54 GMT

Hi rumpelstiltskin,

you will get a summary through mail. Please accept it to finish the change

EDIT: Sorry, I made a mistake and deleted the first order. I forgot to delete the transport-costs. You get a new mail with the right summary

Kind regards
Marco

Betreff: WiFi keeps shutting down

rumpelstiltskin — Wed, 10 Aug 2022 12:32:41 GMT

ok i got the fritz box and installed it. function-wise all seems to be working, but the internet is *incredibly* slow. its monitor shows around 1mbs instead of the expected 1000mbs

Betreff: WiFi keeps shutting down

RobertP — Wed, 10 Aug 2022 12:51:27 GMT

then you new Fritzbox isn't activated

when does your new contract starts?

Betreff: WiFi keeps shutting down

rumpelstiltskin — Wed, 10 Aug 2022 12:58:15 GMT

i guess you are right. it's 19.8, according to this line (right?)

Red Internet & Phone 1000 Cable U Expected activation: 08/19/2022

also, the settings page shows this cable information (1mbs downstream)

Betreff: WiFi keeps shutting down

pRo-Marco — Thu, 11 Aug 2022 08:21:02 GMT

Hi rumpelstiltskin,

it will be activated on that date. You can use your old equipment till then.

Kind regards
Marco

Betreff: WiFi keeps shutting down

rumpelstiltskin — Tue, 23 Aug 2022 10:17:48 GMT

ok it's working with the fritz router since the 19th, but there's now a new small problem. occasionally it loses internet connection for like 5 seconds or so. i don't think it's the cable, since i tried several cables, even bought a new cat8 one, the physical connection is solid (it "snaps"), and no physical disturbance happens when it disconnects.

there are these events in the system log: e1rexpress: Intel(R) I211 Gigabit Network Connection Network link is disconnected.

Betreff: WiFi keeps shutting down

rumpelstiltskin — Tue, 23 Aug 2022 10:44:46 GMT

seems like some people on the internet also have this e1rexpress problem (i have aorus x570 mb). so far there doesn't seem to ba a clear solution on the forums. i guess in my case it was triggered by switching to higher speed, or some other router-network adapter interplay. i tried downloading newer i211 drivers directly from intel's site; let's see if it helps.

Betreff: WiFi keeps shutting down

Steffi — Wed, 24 Aug 2022 11:31:30 GMT

Hello rumpelstiltskin,

Has the new Intel driver brought any improvement with the connection?

Regards

Steffi

Betreff: WiFi keeps shutting down

rumpelstiltskin — Wed, 24 Aug 2022 11:52:58 GMT

i also disabled "energy efficient ethernet" in the driver's settings (following an advice from the internet), and so far i haven't seen the problem anymore, but it's been less than a day in this configuration, so it's probably too early to declare it a success.

Betreff: WiFi keeps shutting down

Jana478 — Thu, 25 Aug 2022 05:10:09 GMT

Then feel free to test for a while longer and then write whether it stays that way.

Many greetings Jana

Betreff: WiFi keeps shutting down

rumpelstiltskin — Thu, 25 Aug 2022 17:18:54 GMT

ok after some downloading and watching streams i still haven't got it, so hopefully it's fixed

Betreff: WiFi keeps shutting down

Tobias — Mon, 29 Aug 2022 05:56:03 GMT

Hi @rumpelstiltskin,

that sounds good, thanks for the feedback 🙂 Gonna close this thread then.

Regards

Tobias