Thema "CableMax Blinking and not working for about 2 months" in Geräte

CableMax Blinking and not working for about 2 months

khwarizmi — Mon, 04 Apr 2022 09:04:13 GMT

I just moved to Germany recently and bought my first device which is a Vodafone CableMax. Having functioned properly for less than 3 months, I have had issues using it for about 2 months. I have tried different means to reach customer care without success since I don't speak German yet.

The following indicators are blinking (white): phone, internet and power

I need help fixing the issue as it's affecting my work seriously. In the worst case scenario, I'm happy to deactivate my subscription until it's fixed to avoid losing money every month for a service I did not get.

Re: CableMax Blinking and not working for about 2 months

Claudia — Tue, 05 Apr 2022 13:14:03 GMT

Hello khwarizmi,

an Internet connection that doesn't work for two months is pretty bad :/. Did you check and perhaps replace the coaxial cable? If you are a Vodafone Kabel Deutschland customer I would like to check your access. Please send me a PM with your details (name, address, customer number, date of birth of the contract holder) and reply here again afterwards.

Kind regards,

Claudia

Re: CableMax Blinking and not working for about 2 months

Jana478 — Thu, 07 Apr 2022 05:17:36 GMT

Hello khwarizmi,

Unfortunately, you did not send the data in your PN.

Please send us this data for current legitimation in a private message.

*Customer number
*Name
*Address (street, house number, postcode, town)
*date of birth
*current mobile phone number (in case a fault ticket is necessary)

We need this data to be able to check exactly what is going on with your connection and why nothing is working.

Please report back briefly in the post when you have sent the PN.

Best regards
Jana

Betreff: CableMax Blinking and not working for about 2 months

Martin59 — Sun, 10 Apr 2022 07:37:55 GMT

Hello khwarizmi,

I will gladly commission a technician here to look at it on site.

Can you access the house amplifier and is there any sign of covid-19?

Please send me the answer again by PN .

Under the Link you will find more useful info about the technician assignment.

Please leave a message here as soon as you have sent the PN.

Best regards, Martin

Betreff: CableMax Blinking and not working for about 2 months

khwarizmi — Mon, 11 Apr 2022 13:50:26 GMT

I don't know what you mean by an amplifier but I have access to the connector on the wall. No signs of covid-19 🙂

Betreff: CableMax Blinking and not working for about 2 months

Claudia — Tue, 12 Apr 2022 06:30:48 GMT

Hello khwarizmi,

I guess you mean the antenna socket your router is connected to. The technician will need to have a look at that, but Martin meant the house installation that is mostly located in the basement. Can you grant him access to this as well? If you're not sure please ask the janitor or somebody from the property management.

Kind regards,

Claudia

Betreff: CableMax Blinking and not working for about 2 months

khwarizmi — Tue, 12 Apr 2022 18:52:09 GMT

Hello,

I have access to the basement so there should be no problem checking that.

Best regards,

Betreff: CableMax Blinking and not working for about 2 months

Jana478 — Thu, 14 Apr 2022 11:13:27 GMT

Hello khwarizmi,

I have instructed the technician, you will then be called for an appointment.

I'll keep my fingers crossed that everything works again.

Many greetings Jana

Betreff: CableMax Blinking and not working for about 2 months

khwarizmi — Thu, 21 Apr 2022 07:07:12 GMT

Hello everyone,

Thank you! The Technician came to fix it and it worked for a day.

Yesterday, it began requesting for my cunstomer number and activation code to which I entered both. However, I am getting that the number is incorrect.

Please I need to fix this urgently as I have been using my phone instead of Vodafone for about 3 months now.

Kind regards,

Yusuf

Betreff: CableMax Blinking and not working for about 2 months

Jana478 — Fri, 22 Apr 2022 08:59:40 GMT

Hi Khwarizmi,

That's really annoying. The technician has left a note that the modem has been replaced. But the old one is still visible here.

Please do a factory reset on the modem. (press reset at the back for 20 seconds)

Does the same message still appear with the activation?

If that didn't work, please send the MAC address of the new router by PN and then report back here in this article.

Many greetings Jana

Betreff: CableMax Blinking and not working for about 2 months

khwarizmi — Sat, 23 Apr 2022 17:33:49 GMT

Hello Jana,

Thanks for picking this up. After second reset I still have the same problem.

The MAC address is: ***

Best regards,

Yusuf

MAC-Adresse aus Datenschutzgründen entfernt- Dein Mod-Team

Betreff: CableMax Blinking and not working for about 2 months

Jana478 — Sat, 23 Apr 2022 17:36:33 GMT

Hello khwarizmi,

what is strange is that it worked for 1 day because the new mac address is not visible here.

Is the router currently connected and does an LED light up?

Greetings Jana

Betreff: CableMax Blinking and not working for about 2 months

khwarizmi — Sat, 23 Apr 2022 21:26:31 GMT

Hello Jana,

I switched it on this night. The white LED lights are showing. And yes, it worked for one day before it stopped working.

Best regards,

khwarizmi

Betreff: CableMax Blinking and not working for about 2 months

Claudia — Mon, 25 Apr 2022 07:37:36 GMT

Hello khwarizmi,

I registered the modem in our system and it is online now. Please check if it works properly.

Kind regards,

Claudia

Betreff: CableMax Blinking and not working for about 2 months

khwarizmi — Mon, 25 Apr 2022 11:07:22 GMT

Hello Claudia,

It works now. Thank you.

Betreff: CableMax Blinking and not working for about 2 months

Claudia — Tue, 26 Apr 2022 06:09:34 GMT

Hello khwarizmi,

great :). Have fun surfing then. I will close your thread now and you will get a PM with a survey. Please take a few minutes to answer the questions.

Kind regards,

Claudia