Thema "new customer new installation station blinking red all the time" in Geräte

new customer new installation station blinking red all the time

gvncshn — Thu, 10 Mar 2022 13:27:03 GMT

Our contract has started on March 1st exactly when we received the router. We have tried installing the router on March 7th at our new address. Everything was going well until the internet light never stopped blinking red. We turned off the router twice and gave it 15 minutes to setlle at least three times. Nothing changed. We changed the wall outlet, and ran the whole procedure twice there. It kept blinking red only. The router can be accessed from wirelessly from another device (with the correct password and all), but there is no internet. We called the hotline twice. First, the person cannot speak English at all. Second, she told me to go to the forum. How am I supposed to find a solution here? Please, help quick. We are moving soon to the new address and we cannot work if there is no internet.

Re: new customer new installation station blinking red all the time

Tina — Fri, 11 Mar 2022 09:53:15 GMT

Hello gvncshn,

welcome to our community. Nice to see you.

Before I can help you please tell me in which state you live.

Best regards

Tina

Re: new customer new installation station blinking red all the time

gvncshn — Fri, 11 Mar 2022 16:01:49 GMT

Berlin PZL 14193

Re: new customer new installation station blinking red all the time

gvncshn — Mon, 14 Mar 2022 13:23:46 GMT

We have beeb waiting for days now! We called Vodafone several times! They insist not to speak English! And, they cannot provide any solutions. We tried to speak German also. One of the customer representatives very rudely told us that she will not speak to us because she cannot understand our German!

We need very urgent help!

Re: new customer new installation station blinking red all the time

Thomas — Mon, 14 Mar 2022 13:40:11 GMT

Hi gvncshn,

it's a pity that you haven't had any success on the hotline yet. Unfortunately, it takes a little longer here. It looks like we have to send a technician to you to install the connection.

Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: new customer new installation station blinking red all the time

gvncshn — Tue, 15 Mar 2022 19:12:42 GMT

Thanks, Thomas! I sent you a private message earlier today. I don't know what to do next...

Re: new customer new installation station blinking red all the time

Lars — Thu, 17 Mar 2022 10:38:36 GMT

Hi gvncshn,

I see that an appointment has been made with you today for the installation. Please give us feedback if it worked.

Best regards

Lars

Re: new customer new installation station blinking red all the time

gvncshn — Fri, 18 Mar 2022 12:01:59 GMT

The problem is now solved. Thanks to all (including Thomas and Lars) who have contributed. I guess it was all thanks to the forum at the end of the day since we were not able to clearly communicate with a representative over the hotline.

As a general feedback, Vodafone needs to be able to hire "at least some" customer representatives who can speak English (not necessarily fluently, B2-C1 level should be OK). We have talked to around 10-12 customer representatives only one of whom can communicate in English. And, she was able to sell us the TV package by the way.

Is Vodafone Germany not aware of the fact that they are operating in a country that receives a lotof migrants day by day, including expats? They do not even have the option of an English-speaking representative when you choose "Kabel" at the beginning. If you choose "Mobilfunk" at the beginning, you have the option of calling out "operator" to connect to an English-speaking representative IF you are lucky enough.

Re: new customer new installation station blinking red all the time

Thomas — Sat, 19 Mar 2022 15:46:05 GMT

Hi gvncshn,

glad we could help.

The issue with English on the hotline is well known. We are working on improving that too. Unfortunately, this will not happen overnight and will therefore take some time. Currently, the channel for English support is our community.

Regards

Thomas

Re: new customer new installation station blinking red all the time

aliaks — Fri, 27 May 2022 20:40:56 GMT

Hello. I am experiencing the same problem as the author of the post. I am a new customer and my Vodafone station blinks for several hours already after the installation. I need to solve the problem. Please, help

Best regards,

Aliaks

Re: new customer new installation station blinking red all the time

Kurtler — Fri, 27 May 2022 21:54:58 GMT

@aliaks

Please open your own thread for your problem.

Best regards Kurt