Thema "Re: lower internet speed than contract" in Geräte

lower internet speed than contract

arifroni — Tue, 26 Oct 2021 08:37:27 GMT

Hello

I took a new contract (250Mbps) 3 weeks ago. and since day 1 I keep getting ~150Mbps. Upload is also not according to contract. 8Mbps instead of 25Mbps. Wifi6 router from vodafone is in bridge mode. My Unifi UDM is connected with the vodafone modem/router. I did the speed test from my UDM and also from a desktop wired to router. Both cases i see same results.

When i make speedtest from vodafone, i get following results.

Re: lower internet speed than contract

Wallace — Fri, 29 Oct 2021 18:24:06 GMT

Hi arifroni,

is the bandwidth too low after a certain time and does anything change if you disconnect our modem from the power supply for 3 minutes?

Regards

Wallace

Re: lower internet speed than contract

arifroni — Wed, 03 Nov 2021 09:25:37 GMT

bandwidth is always same as i mentioned. very constant at 150Mbps. today I unplugged the router for 10 minutes and after that its still same, no change.

Re: lower internet speed than contract

Claudia — Fri, 05 Nov 2021 13:51:50 GMT

Hello arifroni,

in which federal state do you live? Are your devices capable of the 250 MBit/s speed?

Kind regards

Claudia

Re: lower internet speed than contract

arifroni — Fri, 05 Nov 2021 15:07:27 GMT

I am in Bayern.

Yes, the devices are being used for speed tests, are capable of 250Mbps. In fact, my previous contract had a 200Mbps connection and I got 200Mbps. I am using the same devices to test now.

Re: lower internet speed than contract

ERFD — Tue, 09 Nov 2021 10:02:58 GMT

Hello arifroni,

do you get more bandwidth with a good WLAN connection or does it stay at 150 MBit/s? Is the connection via LAN directly at the modem better without your router?

Best regards Fred

Re: lower internet speed than contract

arifroni — Thu, 03 Mar 2022 14:53:49 GMT

Hi fred

Sorry for the massive delay. I was super busy and actually forgot that I had a problem. I upgraded my contract to 1000Mbps from my 250mbps connection. And I noticed the problem still exists. I always get 150mbps max.

I want to connect a laptop directly to my Vodafone modem and test the speed. But I have bridge mode enabled. I have been calling hotline since morning 4 times and one said she'd do it but never did and others didnt understand me. By the way i cant also turn off bridge mode from website, it says

Lieber Kunde ein Fehler ist aufgetreten.
Wir kümmern uns bereits um die Behebung. Sollte diese Meldung länger als zwei Tage sichtbar sein, wendest Du Dich bitte an unsere kostenlose Service Hotline 0800-27 87 000*.

* Täglich kostenfrei von 7:30 bis 22 Uhr erreichbar.

Anyway, would it be possible for you to turn off my bridge mode so that i can try connecting my laptop to the modem test the internet speed?

Thanks

Roni

Re: lower internet speed than contract

InterDruide — Thu, 03 Mar 2022 19:15:54 GMT

I recommend to install once the app from speedtest.net because the website-based speedtests are not realy working fine (my experience). It does not matter which of the web-based speedtest i use (VF, dtag, speedmeter, ...) they never reach my max speed of 1GBitb/s - result is allway far below!

Using the desktop-app from speedmeter or some website with download file is more precise and in most cases about 1GBit/s will be found.

Re: lower internet speed than contract

ERFD — Fri, 04 Mar 2022 10:42:31 GMT

Hello arifroni,

You can test your PC directly at the modem also in bridge mode. Please connect only this one device via LAN to port 1 and disconnect the modem from power for 1 minute. Then a public IP address should be assigned via DHCP.

Regards Fred

Re: lower internet speed than contract

arifroni — Fri, 04 Mar 2022 11:53:19 GMT

Thanks for the tip. This leads me to solve the issue :).

I connected my laptop to the router and it is near 1000Mbps :O.

then I connected my router as before and back to again 150Mbps. Then I googled and found an automatic setting of the smart queue from my UDM causing this. To my utter surprise I saw dl is set to 150 and upload to 8Mbps. I changed them back to my tariff and voila, it's now close to my tariff!

Thanks for bearing with me. I am glad its solved now. Here are some results.

from my UDM router

from speedtest app on windows (connected to my router with ethernet)

vodafone speedtest from same windows machine

I noticed that upload speed is not so close to the tariff. Is it normal?

Re: lower internet speed than contract

Wallace — Fri, 04 Mar 2022 14:23:59 GMT

Hi InterDruid,

That looks good. Is the upload only via the UDM router so low or even if the PC is directly on our modem?

Regards

Wallace

Re: lower internet speed than contract

InterDruide — Fri, 04 Mar 2022 15:21:35 GMT

Salve Wallace,

pc is linked with my fritzbox (-cable) via wifi-5 (ac). No other router in between (e.g. bridge mode).

The windows onboard measurement using the task manager is suitable as well for correct measurments. The browser (website design) is the restiction for good measurement.

Quite accurate results can be obtained with the task manager and downloading a larger file like from https://speed.hetzner.de/

or better https://www.speedtestx.de/

If you want to check more frequently i recomend using the app from speedtest.net because you have a chance to choose servers nearby, you'll find a history log and you avoid the the data myust pass the browser's brain

Re: lower internet speed than contract

arifroni — Fri, 04 Mar 2022 15:29:30 GMT

i guess you are asking me.

Nevertheless, I also got low upload speed from a laptop directly connected to Vodafone modem.

@InterDruide

I did try with speedtest app, results were the same for me.

Re: lower internet speed than contract

InterDruide — Fri, 04 Mar 2022 15:46:20 GMT

suprisingly because i have tried different browsers and stopped Antivirus/firewall suite ... no chance to see 1GB that way. With the online speedtest from Telekom the results are higher and more reproducible than with that one from VF - why ever.

Comparable situation when doing the speedtest on my mobil (android) using once the broweser and speedtest-app.

Re: lower internet speed than contract

Claudia — Sat, 05 Mar 2022 13:20:35 GMT

Hello arifroni,

does the upload speed look like that all the time with our router via ethernet? I would like to have a look at your connection. Please send me a private message that contains your customer number, the name and birth date of the contract owner and the complete address. Reply here again after you sent the PM.

Kind regards,

Claudia