Thema "Betreff: Please replace my router" in Geräte

Please replace my router

SimonSI — Wed, 09 Feb 2022 09:43:13 GMT

Hi!

Since recently my router behaves badly. Miserable speed, constant disconnects, I have to reboot it sometimes every 15 mins or so. I tried "reset to factory defaults" thing but it didn't seem to help much. Also 5Ghz part is not working at all. So I'm pretty sure that the device is the issue here because it worked fine when it arrived. So please let me know how do we arrange the replacement.

Thank you!

Betreff: Please replace my router

reneromann — Wed, 09 Feb 2022 10:47:41 GMT

Please check if the issues also occur if you are using a wired network connection.

Due to the nature of wireless networks, there might be issues just due to the fact that there are other networks around - nothing that Vodafone would have any chance to fix (even if they would swap the router).

Betreff: Please replace my router

SimonSI — Wed, 09 Feb 2022 12:29:10 GMT

Hi reneromann!

Unfortunately I don't have devices that have ethernet. I also checked with Wifi Analyzer to make sure the channels do not overlap with existing networks. Also the fact that 5Ghz part of the system is not working makes me think it is still the router issue. I mean I pay for 1Gbit but I only get 30 Mbits or smth on 2.4 with disconnects, despite earlier I had 400 Mbits on 5Ghz stable.

Re: Please replace my router

T-Jay — Wed, 09 Feb 2022 15:49:59 GMT

Hello SimonSI,

it ist possible to arrange a replacement with the responsible department, named "Austauschservice". Please contact the customer care service (08001721212) and they will put you through the "Austauschservice". You will need the serial number (IMEI).

Best regards,

T-Jay

Re: Please replace my router

RobertP — Wed, 09 Feb 2022 16:02:59 GMT

@T-Jay schrieb:
Hello SimonSI,

it ist possible to arrange a replacement with the responsible department, named "Austauschservice". Please contact the customer care service (08001721212) and they will put you through the "Austauschservice". You will need the serial number (IMEI).

seems that this thread is about a cable router problem, are you sure that "Austauschservice" will work for such devices?

seems you are talking about GigaCube (LTE) or similar

Re: Please replace my router

SimonSI — Thu, 10 Feb 2022 10:10:48 GMT

Hi T-Jay, thanks for your reply.

I tried to call customer service before posting here, but I unfortunately cannot get past a german-speaking robot. Are there maybe any alternative ways we could arrange that?

Thanks.

Re: Please replace my router

SimonSI — Thu, 10 Feb 2022 10:12:14 GMT

Hi RobertP, you are right, I'm talking about the cable router.

Betreff: Please replace my router

reneromann — Thu, 10 Feb 2022 10:30:38 GMT

@SimonSI schrieb:

I mean I pay for 1Gbit but I only get 30 Mbits or smth on 2.4 with disconnects, despite earlier I had 400 Mbits on 5Ghz stable.

You won't get 1 GBit/s using WiFi - 1 GBit/s is only achieved using the wired connection -- and nobody promised you anything else. Same for disconnects from the WiFi signal - as there are too many reasons for such disconnects that are out of hand from Vodafone (and other ISPs), no ISP does promise you any minimum speed achievable through WiFi nor do they promise you that WiFi will be stable.

Betreff: Please replace my router

SimonSI — Thu, 10 Feb 2022 11:16:53 GMT

Hi reneromann. If you read my message carefully, you'll probably notice that I earlier had 5Ghz band working and I was getting 400Mbit on wifi stable. This is not the case anymore. Is there anyone on this forum who is solution oriented and will not tell me how wrong I am with my judjement? This stupid router blocks me from work constantly and if it is aproblem to replace it, I'll maybe just replace a provider altogether. What a wonderful service.

Betreff: Please replace my router

RobertP — Thu, 10 Feb 2022 11:26:40 GMT

regarding 5Ghz not working try a complete factory reset:
press and hold reset button with a paperclip for 20 sec

wait for another 5 min until the router is up and ready again

Betreff: Please replace my router

SimonSI — Thu, 10 Feb 2022 11:35:38 GMT

Why do I see other similar topics on the forum where OPs are being politely offered to write a DM with personal data and their issue is being resolved, while here I must prove something to someone who doesn't even bother to read properly? Is Vodafone not responsible for devices they hand over to people? I just don't get why trying to convince me that "30mbits with disconnects is fine" instead of just replace the freaking router?

Betreff: Please replace my router

SimonSI — Thu, 10 Feb 2022 11:36:31 GMT

Hi RobertP. In my OP I explicitly specify that I tried that already.

Betreff: Please replace my router

RobertP — Thu, 10 Feb 2022 11:44:53 GMT

@SimonSI schrieb:
Hi RobertP. In my OP I explicitly specify that I tried that already.

exactly like described?

pressing reset button too short does result in a complete factory reset

also sometimes first reset is not successfully...

Betreff: Please replace my router

SimonSI — Thu, 10 Feb 2022 15:48:44 GMT

Hi RobertP. I did the factory reset again, with timer, for exactly 20 seconds. All issues still persist and I rebooted it multiple times already since then...

Betreff: Please replace my router

RobertP — Thu, 10 Feb 2022 16:01:56 GMT

sorry but no more ideas from my side

Betreff: Please replace my router

SimonSI — Sat, 12 Feb 2022 11:24:10 GMT

Thanks RobertP for your effort.

Do I understand it correctly that there is no option to replace the non-functioning router?

Re: Please replace my router

Norman — Sat, 12 Feb 2022 12:13:23 GMT

Hi Simon,

please let me know which federal state you are from. I will then forward your request to the right colleagues.

Best regards

Norman

Re: Please replace my router

SimonSI — Sat, 12 Feb 2022 12:39:47 GMT

Hi Norman, thanks for taking care of the case. The federal state is Berlin.

Re: Please replace my router

SimonSI — Wed, 16 Feb 2022 08:16:45 GMT

May I please inquire about the status update here? My life is a pain currently due to this router, please do something...

Re: Please replace my router

Stephan — Wed, 16 Feb 2022 15:51:47 GMT

Hi SimonSI,

please send me a private message with the following information:

- your full name

- your full address

- date of birth

- customer number

- e-mail address

- the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan