Thema "Re: Ersatzgerät Kabelrouter" in Geräte

Ersatzgerät Kabelrouter

Anna100 — Fri, 10 Dec 2021 10:11:45 GMT

Leider habe ich über die Chat bots und KI Telefonservices keinen Weg finden können ein Ersatzgerät zu bestellen.

(Gerät ist nach einem Sturz definitiv defekt und Reset etc nutzlos.)

Betreff: Ersatzgerät Kabelrouter

reneromann — Fri, 10 Dec 2021 12:23:42 GMT

Gerät nach Sturz defekt heißt aber auch, dass du das Gerät bezahlen musst...

Bei unsachgemäßer Behandlung des Leihgeräts bist du für Schäden selbst verantwortlich.

Und der Austausch geht am Schnellsten über die Hotline.

Betreff: Ersatzgerät Kabelrouter

xxMarkusxx — Sat, 11 Dec 2021 00:47:17 GMT

Schon komisch, wenn es um das bezahlen geht, wissen die meisten auf einmal nicht mehr "wie ging das nochmal mit dem Antworten dann". 🤣

Re: Ersatzgerät Kabelrouter

Wallace — Thu, 16 Dec 2021 08:31:39 GMT

Hi Anna100,

willkommen in unserer Community.

Ich kann Dir gerne einen neuen Router schicken. Sende mir dazu Deine Kundendaten (Name, Anschrift, Kundennummer, Geburtstag, aktuelle Rufnummer) in einer privaten Nachricht und gib dann hier Bescheid, dass Du die Daten übermittelt hast.

VG Wallace

Re: Ersatzgerät Kabelrouter

Rad — Fri, 28 Jan 2022 22:53:55 GMT

Hello, my Vodafone Kabel Router stopped working, all lights off, checked everything and device is definitely not working. What's the fastest way to get a replacement device. It's really urgent sine i work from home. Can I get one from a Vodafone Shop? Can I use a Kabel Router that my friend has? Thanks a lot.

Re: Ersatzgerät Kabelrouter

RobertP — Fri, 28 Jan 2022 23:03:42 GMT

@Rad

first of all open your own thread. 😉

Re: Ersatzgerät Kabelrouter

reneromann — Fri, 28 Jan 2022 23:08:38 GMT

@Rad schrieb:

Can I get one from a Vodafone Shop?

No.

@Rad schrieb:

Can I use a Kabel Router that my friend has?

No.

@Rad schrieb:

What's the fastest way to get a replacement device.

Calling the hotline and asking for a replacement device. Obviously this will take some days until the package with the new router has arrived, but that's nothing you can change.

Re: Ersatzgerät Kabelrouter

RobertP — Fri, 28 Jan 2022 23:13:43 GMT

which router do you have? problem could be a defective power supply

Re: Ersatzgerät Kabelrouter

Rad — Sat, 29 Jan 2022 10:13:04 GMT

@RobertP, thanks for it, i will remember to do it next time.

Re: Ersatzgerät Kabelrouter

Rad — Sat, 29 Jan 2022 10:20:17 GMT

@RobertP, You are a real genius. I swapped the power supply adapter and my old modem is back online.

Your suggestion has saved me a lot of trouble.

Since the pandemic working from home has become so critical, ISP should think about this and try to reduce such downtimes for customers if they really care about them. How hard is it to have routers that you can collect from Vodafone shops? How hard is it to provide higher quality power supply adapters? But thank God atleast they have good community support.

Have a nice weekend everyone. Danke

Re: Ersatzgerät Kabelrouter

reneromann — Sat, 29 Jan 2022 10:28:20 GMT

@Rad schrieb:

Since the pandemic working from home has become so critical, ISP should think about this and try to reduce such downtimes for customers if they really care about them.

If you would have a Business line, there is a faster service with a check and pick up / swap service on the next business day included. Anyhow this better service results in higher prices (obviously)...

@Rad schrieb:

How hard is it to have routers that you can collect from Vodafone shops?

Very hard - as Vodafone shops are usually only Franchise companies and as such only get money for selling contracts and not for swapping parts - despite the fact that they have limited storage.

@Rad schrieb:

How hard is it to provide higher quality power supply adapters?

Power supplies can break - that has nothing to do with "higher quality" or "lower quality". Some work for years, some from the same production series break down in a few months...