Thema "Re: Change of Router" in Geräte

Change of Router

selcukd — Mon, 10 Jan 2022 15:47:53 GMT

I currently have Kabelrouter Compal CH7466CE but occasionally having problems with Wi-Fi on far places at home. I want to get a Vodafone Station which has Wi-Fi 6 and it was the default option when I was changing my tariff.

I tried to call the customer support but it takes too long to connect to someone and on all my attempts there was noone speaking English.

Re: Change of Router

Lars — Wed, 12 Jan 2022 15:45:02 GMT

Hi selcukd,

did you order a tariff change and were promised a new router or why do you expect a different cable router? The Compal is sufficient up to a bandwidth of 500 Mbps. What speed did you book?

Best regards

Lars

Re: Change of Router

selcukd — Wed, 12 Jan 2022 18:31:06 GMT

Hi Lars,

It was a tariff change with Vodafone Station. I don't have problem with the speed but signal strength on different places at home.

I tried changing WiFi settings like bandwidth, channel, etc. but nothing helped. I was hoping to get a WiFi 6 router that may solve the issue.

Regards,

Selcuk

Re: Change of Router

Stephan — Fri, 14 Jan 2022 14:24:53 GMT

Hi selcukd,

I am sorry to read that you are not satisfied with the Vodafone station. Unfortunately, if the device itself is not defective, we cannot exchange it.

Regards

Stephan

Re: Change of Router

selcukd — Fri, 14 Jan 2022 20:20:47 GMT

Stephan,

Below is the email I received from Vodafone on December 13. It mentions that I can receive the deveice I opted for if I want which was Vodafone Station.

Can you please let me know what I have to do to replace my current router with Vodafone Station?

Sie bleiben bei uns, deshalb stornieren wir Ihre Kündigung. Ihre Bestellung bearbeiten wir als Tarifwechsel zu
Ihrem Wunschtermin. So bekommen Sie alle Vorteile des neuen Vertrags und behalten zusätzlich die Ihres alten.
Ihre Vorteile des Tarifwechsels:
 Ihren Anschluss nutzen Sie ohne Unterbrechung weiter, er muss nicht abgeschaltet werden.
 Sie brauchen keinen Termin mit unserem Techniker zur Freischaltung vereinbaren.
 Ihre Geräte müssen Sie nicht zurückschicken oder neu installieren. Es sei denn, Sie haben
sich für neue entschieden.
 Ihre Kundennummer und Zugangsdaten für das Kundenportal bleiben gleich.
 Nutzen Sie den Telefon-Anschluss? Dann behalten Sie Ihre Rufnummer(n) und alle Einstellungen.

Re: Change of Router

Nancy — Mon, 17 Jan 2022 09:55:32 GMT

Hello selcukd,

I'm sorry, but there is a note about a device change. Your cancellation has been withdrawn and your contract will continue as before. That's what it says there.

Best regards

Nancy

Re: Change of Router

selcukd — Mon, 17 Jan 2022 15:46:00 GMT

Hi Nancy,

I originally cancelled my ongoing contract and signed a new contract because of the advantages in the tariff. Vodafone automatically treated this as change of contract instead of cancellation. I did not withdraw my cancelattion.

Selcuk

Re: Change of Router

Anett — Wed, 19 Jan 2022 08:57:46 GMT

Hello selcukd,

if a contract already exists, unfortunately a new one cannot be concluded in parallel. That's why you switched tariffs and didn't book a new contract. This also prevents duplicate charges. Unfortunately, I can only agree with the previous speakers, we can not offer you a new device, I'm sorry.

Regards

Anett