Thema "Re: Internet keeps disconnecting" in Geräte

Internet keeps disconnecting

Arjun24 — Thu, 30 Dec 2021 13:31:17 GMT

I have been using Unitymedia-Vodafone since 2019. I never had any issues with internet till last month. But, now during 3-4 weeks, it is quite frustrating to keep using wifi becuase it is disconnecting every 15 minutes. I cannot attend any meeting, have any steady calls or watch TV even as it is bufferring a lot and keeps on disconnecting.

Can you please urgently help me, I have tried all easy options of replugging, restarting etc.

Re: Internet keeps disconnecting

MariaK — Mon, 03 Jan 2022 13:12:12 GMT

Hello Arjun24,

can you please give us some more information about your connection and configuration? Here you will find a few points that we need from you: Link

Thank you very much and greetings,

Maria

Re: Internet keeps disconnecting

Arjun24 — Tue, 04 Jan 2022 15:49:51 GMT

Contract - Red Internet & Phone 50 Cable

Modem - Vodafone Station

Rental Device

Internet keeps on disconnecting every 5-10 minutes.

How is your device connected tothe modem? - Wifi

Which browser do you usually use? (e.B. Firefox) - Smart TV, Google Mini, Home smart bulbs keeps disconnecting

Beginning and period of the disturbance - since last two weeks.
DOCSIS is showing as online.

Which measures were carried out by the fault hotline (reachable under 0800-5266625)? Speaks German so no use.
In which state do you live? Frankfurt, Hesen

Re: Internet keeps disconnecting

RobertP — Tue, 04 Jan 2022 15:59:27 GMT

have you tried to disable 5Ghz?