Thema "Re: My connections keeps being disrupted. How do I order a replacement router?" in Geräte

My connections keeps being disrupted. How do I order a replacement router?

Vinc1 — Thu, 16 Dec 2021 11:45:12 GMT

The connection to my router keeps being distrupted. I have talked to an Agent at one of the Vodafone shops, who claimed that the problem is with the software and that the new router-- FritzBox 6660 should fix it. He gave me a phone number to contact, but with my lacking German skills I have found it impossible to order the new router through the phone. Is there any other way to request a replacement of my old router?

Betreff: My connections keeps being disrupted. How do I order a replacement router?

RobertP — Thu, 16 Dec 2021 12:48:13 GMT

@Vinc1 schrieb:
Is there any other way to request a replacement of my old router?

login to "Mein Vodafone" and extend your contract with the "Homebox Option" then the standard router will be replaced with a Fritzbox 😉

Re: My connections keeps being disrupted. How do I order a replacement router?

pRo-Marco — Mon, 20 Dec 2021 10:55:54 GMT

Hi Vinc1,

it also has to work with the standar-router provided from us. Let me check the connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

Betreff: My connections keeps being disrupted. How do I order a replacement router?

Martin59 — Fri, 24 Dec 2021 07:43:00 GMT

Hello Vinc1,

can you please answer me, since when the disturbance exists and when it came the last time to the abort?

Are your devices connected to the Fritzbox via LAN or W-LAN and have you reset them to factory settings?

Many greetings, Martin

Re: My connections keeps being disrupted. How do I order a replacement router?

Vinc1 — Fri, 24 Dec 2021 12:05:17 GMT

I have sent you a message

Re: My connections keeps being disrupted. How do I order a replacement router?

Vinc1 — Tue, 28 Dec 2021 12:00:44 GMT

I've sent you the information

Re: My connections keeps being disrupted. How do I order a replacement router?

Jens — Tue, 28 Dec 2021 15:45:56 GMT

Hello Vinc1,

what did you send? That you went to a shop and were told to change to another FritzBox because the current one was too old?

That's nonsense and the current box gets updates but only when it is released by us. Therefore, there is a time difference in the updates.

I see the last failure a week ago. Since then everything has been fine?

Regards

Jens

Re: My connections keeps being disrupted. How do I order a replacement router?

Vinc1 — Wed, 29 Dec 2021 16:27:00 GMT

Your colleague asked me to send him my information above, which I have done. Why is it so difficult to order a new router...

Re: My connections keeps being disrupted. How do I order a replacement router?

pRo-Marco — Mon, 03 Jan 2022 07:38:08 GMT

Hi Vinc1,

it is not posible to switch to a 6660. We can replace the box 1:1, okay?

Kind regards

Marco