No Internet Connection - No Service Technician

PatNicholson — Thu, 25 Nov 2021 22:04:30 GMT

Account Number - xxxxxxxxxxxxxx

I have received my modem. This first came without a cable which I have sourced myself. On trying to set up the modem I am getting the continuous flashing red light. I have tried all ports in the apartment including the source port. I have tried leaving it some time to allow a connection to establish. I've reset. I've gone through all the troubleshooting.

I had a call with support who indicated that a technician would call me. This was on Monday (22/11/21) morning and still no call. I called again on Wednesday (24/11/21) - still no call from technician.

I need a technician to come to my apartment on Friday morning 26-11-2021. It has to be Friday as I cannot continue without internet due to covid conditions and working from home.

I'm now paying Vodafone - please provide your service.

Edit: @PatNicholson Customer number removed.

Re: No Internet Connection - No Service Technician

Jana478 — Mon, 29 Nov 2021 13:16:48 GMT

Hallo PatNicholson,

hast Du denn jetzt einen Technikertermin bekommen? Sehr gerne schauen wir uns das noch einmal an.

Sende dazu bitte Deine Daten in einer privaten Nachricht. (Name, Kundennummer, Adresse und Geburtsdatum)

Melde Dich dann bitte wieder kurz hier, wenn Du sie verschickt hast.

Viele Grüße

Jana

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No Internet Connection - No Service Technician

Re: No Internet Connection - No Service Technician