Thema "Betreff: high packet loss with Vodafone station" in Geräte

high packet loss with Vodafone station

Achee — Tue, 09 Nov 2021 14:06:26 GMT

I have the old Vodafone station(not the wifi6 one!), and since that latest 2 weeks ago update I suffer from huge packet loss over the wifi, through the normal lan everything is ok!

I tried everything, reset the router, optimize the wifi signal, but nothing worked. can you please help me resolve this issue? everything used to work perfectly two weeks ago. is there a way to revert that update?

Betreff: high packet loss with Vodafone station

8-lagig — Tue, 09 Nov 2021 18:35:42 GMT

Never check Connections over Wifi. Check your home for Dirty Power from Switching Power Units.

Betreff: high packet loss with Vodafone station

Achee — Tue, 09 Nov 2021 18:39:27 GMT

didn't get what you mean? but using an old router I have no issues with the wifi. I think it's mainly because of this new firmware

Betreff: high packet loss with Vodafone station

8-lagig — Wed, 10 Nov 2021 15:30:26 GMT

Check some Other Laptops on your Wifi. Same Problem with other Network Cards ?

Check for Packetloss outside ( Internet) and Inside ( Intranet) Connect to second PC in your House.

Betreff: high packet loss with Vodafone station

Achee — Wed, 10 Nov 2021 16:23:19 GMT

Hi Vodafone support, I hope you see my messages. so I noticed this kind of issues while playing on google stadia. and when I went to google support they referred to similar case (https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Abends-schlechte-Verbindung-Ruckler-Aussetzer-Lags/m-p/2523982/highlight/false#M365610)

could you please help me as you helped in this previous case?

Betreff: high packet loss with Vodafone station

Achee — Wed, 10 Nov 2021 16:24:29 GMT

@8-lagig I've tried on laptops mac and windows and they all show the same behaviour 😞

Re: high packet loss with Vodafone station

Claudia — Fri, 12 Nov 2021 11:24:36 GMT

Hello Achee,

in which federal state do you live? As there is no probem via ethernet, please check the hints for WiFi optimisation, for example dividing the WiFi networks and using different SSID.

Kind regards

Claudia

Re: high packet loss with Vodafone station

Achee — Fri, 12 Nov 2021 12:20:29 GMT

Hello @Claudia ,

I Live in Dusseldorf, NRW and I've really tried everything possible from changing the network name, channel and by default, I separate the two networks so band steering is OFF, but no matter I do I've always at least 2~5% packet loss which really causes lagging.

thanks for the reply and I appreciate your help

Re: high packet loss with Vodafone station

Achee — Mon, 15 Nov 2021 10:26:22 GMT

@Claudia even pinging against 192.168.0.1 results in 3% packet loss, while my devices are directly next to the router

Re: high packet loss with Vodafone station

D3d53c — Mon, 15 Nov 2021 16:01:37 GMT

looks like the last firmware does some disturbing stuff with the WLAN signal.. lots of Vodafone Stations were exchanged but i think its about the firmware...

Re: high packet loss with Vodafone station

Achee — Mon, 15 Nov 2021 16:04:23 GMT

@D3d53c I can't agree more just before the latest upgrade I had 0 issues, everything used to work great.. now I didn't change ANYTHING in my network setup and now I have this issue. so it has to be the lastest firmware update

Re: high packet loss with Vodafone station

D3d53c — Mon, 15 Nov 2021 16:25:33 GMT

exactly the same as mine.. changed nothing.. and now, everthing that runs over WLAN keeps a very weak connection.. really annoying.. homeoffice and smarthome.

hope they upload a new firmware soon.. otherwise replace the device

Re: high packet loss with Vodafone station

R4mona — Thu, 18 Nov 2021 10:52:46 GMT

Hi Achee,

I would be happy to take a closer look at your values and then start an error analysis.

Please send me a private message with the following data: Customer number, name, address, date of birth, state and current mobile number.

Please let us know here as soon as the message is out.

Kind regards
R4mona

Re: high packet loss with Vodafone station

Achee — Thu, 18 Nov 2021 10:58:25 GMT

@R4mona thanks you a pm was sent to you with the data you requested

Re: high packet loss with Vodafone station

R4mona — Fri, 19 Nov 2021 11:59:54 GMT

Hi Achee,

Thank you very much for your feedback.

I have just recorded a ticket for you. This will be sent to our internal technology department for analysis. My colleagues will try to isolate and resolve your problem via remote maintenance. If this is not successful, a technician will contact you to discuss the next steps.

Kind regards

R4mona