Thema "Kabel Router keeps shutting off" in Geräte

Kabel Router keeps shutting off

RT77 — Sun, 31 Oct 2021 18:33:48 GMT

Good evening,

My Cable Router keeps shutting off by itself. It's working for half an hour and, all of a sudden... kaput! Shut down.

I'm working from home and I need to have a properly working modem.

Please, how can I get one as soon as possible?

Tobias — Wed, 03 Nov 2021 14:26:01 GMT

at first, please check this thread here. After that, i can take a look into the connection 😉

Regards

Tobias

RT77 — Wed, 03 Nov 2021 14:44:41 GMT

In which state do you live? NRW, 47589
Which contract do you have? Internet and Landline 200 - Which modem / router do you use? CH7465LG-LC
- Do you use a loaner device from us or do you have your own device ? It's a Vodafone device.   - What is the error ? Modem shows constant red light, overheats and shuts itself off. Technician from Tele-Union was already here, saw that but instead of replacing the modem ... he just replace the wall sockets. Half an hour after he left, the problem with modem persisted and shut itself off.
- How is your terminal connected to the modem ? LAN and WLAN   - Which browser do you usually use? EDGE and CHROME
- Which operating system do you have on your computer? Windows - Start and period of the disturbance - Sunday 31st October, 6PM ... until now.   - Upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox.      - Which measures were carried out by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)? - Contacted Vodafone through Twitter, as I don't speak German. A ticket (33638324)   was open and the technician came. Problem persists, as I said previously.

Ida — Mon, 08 Nov 2021 08:10:21 GMT

Hi RT77

Send me a PM:

full name

full address

date of birth

customer number

Please write here again as soon as the PM ist out.

Best regards

Ida

kdadinis — Fri, 18 Aug 2023 22:07:27 GMT

Hello I have the same problem could you possibly help?