Internet disconnects multiple times daily

S_J — Thu, 14 Oct 2021 13:31:21 GMT

Our internet (Red 1000) was relatively stable until Monday 4-10-21. However, it went out last Monday for several hours. Tuesday we walked through the troubleshooting guide in the Vodafone app and it started working again, but only for about 2 hours. Since then it has cut out after working for a little while. We find that overall it is cutting out maybe 5-10 times a day that we notice. Other times it is working as expected. Other times it is working very slowly. If we unplug the modem/router for 3 minutes and then replug it in, it will often start working again.

Re: Internet disconnects multiple times daily

Moni_GK — Mon, 18 Oct 2021 07:36:44 GMT

Hello S_J,

the error here is a return path interference. This is an interference signal on the line. My colleagues are on it.

I have taken up a ticket so that you will be informed about the completion of the fault. Unfortunately, there is no info yet how long it will take.

Greetings Moni

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Internet disconnects multiple times daily

Re: Internet disconnects multiple times daily