Thema "Need to return my broken Fritzbox - do I pay?" in Geräte

Need to return my broken Fritzbox - do I pay?

Tripszy — Thu, 14 Oct 2021 12:20:55 GMT

I have been given a new Fritzbox as the old one was broken. There was was no return slip but I received an email saying I had to send it to:

Vodafone
c/o
DHL Parcel Am
Tower 222 90475 Nuremberg

Does this mean I have to pay to return a faulty item?

Thank You

Tina — Mon, 18 Oct 2021 11:53:48 GMT

Hello Tripszy,

First of all, welcome to our community. It's nice that you are here.

In the package of the new device, there is always a return note for the previous one. Have you checked thoroughly? In which state do you live.

Best regards

Tina