Thema "Re: Router reboots spontaneously" in Geräte

Router reboots spontaneously

Oleg_Merzlikin — Tue, 14 Sep 2021 15:00:43 GMT

Hello, Team!

My router reboots periodically, at least once per day during business hours.

Today it rebooted 2 times.

Considering that I work from home office, this is absolutely unacceptable.

I've already created 3 tickets before, no actual result unfortunately.

Also, I've noticed that when my router reboots, the identical one in neighbouring apartment stays online,

my mobile switch to that WLAN, which means the line is OK.
I believe if the problem was with the line all routers would reboot simultaneously, but that is not the case.

Can you replace the router, please, and arrange a technician again to check the line and make sure the line is OK?

Thank you.

Betreff: Router reboots spontaneously

Oleg_Merzlikin — Thu, 16 Sep 2021 19:05:24 GMT

Hi, Team!

Anyone available??

Thanks.

Re: Router reboots spontaneously

Martin59 — Sat, 18 Sep 2021 12:56:34 GMT

Hello Oleg_Merzlikin,

I just looked at this and noticed that the cable router has been online continuously for the last 3 days.

When did you notice the last outage?

Many greetings, Martin

Re: Router reboots spontaneously

Oleg_Merzlikin — Sat, 18 Sep 2021 13:51:18 GMT

Hello, Martin,

yes, it was online for a couple of days, but today rebooted again at about 15.45

Uptime since last reboot - 0 days, 0 hours and 3 minutes

Previous time was on the day when I created a post, 14.09, it rebooted 2 times, in the morning and some time afternoon. Before that reboot occur at least once per day.

Re: Router reboots spontaneously

Oleg_Merzlikin — Sun, 19 Sep 2021 17:17:32 GMT

Hi, Martin,

I've also noticed today that the router reboots when I try to login into it, or refresh the page once logged in.

I've tried a few times with different browsers, got 5 reboots out of 6 trials.

This is unusual behaviour, which hasn't occured before. I suspect there is an issue with the router.

Any ideas? Can we, probably, replace it? As I mentioned earlier, I need a stable connection due to home work.

Thank you.

Re: Router reboots spontaneously

pRo-Marco — Mon, 20 Sep 2021 11:56:45 GMT

Hi Oleg_Merzlikin,

the signal is stable. It seems, the router is not. Please try a factory reset. If this will not work, I'd like to replace the router free of charge, okay?

Kind regards

Marco

Re: Router reboots spontaneously

Oleg_Merzlikin — Mon, 20 Sep 2021 14:37:26 GMT

Hi, Marco,

Ok, I'll do reset tonight.

Will keep you informed.

Thanks

Re: Router reboots spontaneously

Oleg_Merzlikin — Tue, 21 Sep 2021 14:01:15 GMT

Hi, Marco,

factory reset done yesterday, connection was ok until I tried to log in.

Once logged in - router rebooted again 😞

Seems like it has some problems.
Can we go for replacement?
Thank you.

Re: Router reboots spontaneously

pRo-Marco — Wed, 22 Sep 2021 09:10:42 GMT

Hi Oleg_Merzlikin,

The new modem will be on its way to you shortly. You can exchange it directly. It will log on by itself. You can then send the old router back to us free of charge within 14 days with the return note.

Kind regards

Marco

Re: Router reboots spontaneously

Oleg_Merzlikin — Wed, 22 Sep 2021 09:28:41 GMT

Hi, Marco!

Thanks a lot! Looking forward to get it soon 🙂

Re: Router reboots spontaneously

Martin59 — Thu, 23 Sep 2021 16:48:59 GMT

Hello Oleg_Merzlikin,

feel free to let us know how it is with the new cable router.

Best regards, Martin

Re: Router reboots spontaneously

Oleg_Merzlikin — Mon, 27 Sep 2021 13:57:41 GMT

Hi, guys,

So, I've replaced the router on friday afternoon, so far looks good, 3 days without reboot.

I'll monitor a couple more days, and send the old one back by the end of the week.

Thank you for your help.

Re: Router reboots spontaneously

Martin59 — Tue, 28 Sep 2021 17:29:29 GMT

Hello Oleg_Merzlikin,

please let us know again how it is with the new router and mark here the solution. Then we will close the post with it.

Many greetings, Martin

Re: Router reboots spontaneously

Oleg_Merzlikin — Wed, 29 Sep 2021 14:26:38 GMT

Hi, Martin,

still looks good, no reboots anymore, I guess we can close the ticket at this stage.

I'll mail the old router back tomorrow.

Thanks again for your help!

Re: Router reboots spontaneously

Martin59 — Sat, 02 Oct 2021 19:30:13 GMT

Hello Oleg_Merzlikin,

thank you very much for the feedback, then I will close the post with this.

If there is anything else, feel free to create a new post.

Best regards, Martin