Technician never called.

onlywhen — Fri, 06 Aug 2021 14:48:00 GMT

I was supposed to be called by the technical team of Vodafone.

Liebe(r) XXX, Ihr Ticket xxxxxxx: Der Techniker-Termin ist am 06.08.2021 zwischen 15:00 und 15:59 Uhr. Wir rufen Sie dann an und beheben mit Ihnen den Fehler. Wichtig: Es kommt kein Techniker zu Ihnen nach Hause. Seien Sie bitte in der Nähe des Anschlusses. Sie können den Termin ändern oder stornieren auf link. Freundliche Grüße, Ihr Vodafone-Team

How can I get this call?
I have a serious latency issue, last week I received a new coalx cable, but the issue still exists.

Can the admins ping the technical team to call?
And why vodafone promises to call me, then not doing?

Edit: Order number removed.

Re: Technician never called.

Martin59 — Mon, 09 Aug 2021 13:30:31 GMT

Hi onlywhen,

I'd be happy to take a closer look.

Please answer the open questions from the Link in advance.

Best regards, Martin

Re: Technician never called.

onlywhen — Mon, 16 Aug 2021 16:52:21 GMT

An other day things got resolved.
Thanks tho.

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Technician never called.

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Re: Technician never called.