Thema "Re: Router startet sich neu" in Geräte

Router startet sich neu

Purplehaze1205 — Sat, 24 Jul 2021 19:34:25 GMT

Ich habe dieses problem auch seit zwei Monate https://forum.vodafone.de/t5/Internet-Ger%C3%A4te/Router-startet-sich-neu/td-p/2622085

In welchem Bundesland wohnst Du? Sende bitte auch die Postleitzahl
Bavaria 63814
Welches Produkt hast Du? (z.B. Internet + Telefon 100) DSL 250
Welches Modem/ Router nutzt Du? (z.B. Hitron)CH6640E; CBN Inc.; CH6640-4.5.2.1-NOSH ;Hardware Version: 1.0
Welcher Fehler tritt auf? (kein Freiton, Ausfall; Gesprächsabbruch; Nebengeräusche etc.)
1 Neustarts pro Tag
Beginn und Zeitraum der Störung (z.B: seit Anfang April; nur am Abend)Seit zwei Monate
Wie ist das Telefon mit dem Modem/ Router verbunden? (Analog, DECT, ISDN)I dont know. From wall cable
Welche Maßnahmen wurden durch die Störungshotline (erreichbar unter 0800-5266625) durchgeführt?They could not help me because I dont speak German and they don't speak English

Re: Router startet sich neu

BerndD — Mon, 26 Jul 2021 13:15:02 GMT

Hey Purplehaze9145,

I am sorry that the hotline could not help you due to lack of english skills.

Feel free to send me the affected customer number via PM. Then we will check it for you and get back to you as soon as possible.

Kind regards

Bernd

Re: Router startet sich neu

Purplehaze1205 — Wed, 28 Jul 2021 17:59:19 GMT

Danke, I have sent message to Jens.

Re: Router startet sich neu

Claudia — Thu, 29 Jul 2021 14:30:35 GMT

Hello Purplehaze9145,

the birth date and the name of the contract owner don't match with the details in our database. Please check that again and send me the details in a PM. Leave a short reply here again afterwards.

Kind regards,

Claudia

Re: Router startet sich neu

Purplehaze1205 — Thu, 29 Jul 2021 16:19:47 GMT

Sorry about that, Claudia. Sent you a message with correct information.

Re: Router startet sich neu

Tobias — Sat, 31 Jul 2021 12:02:24 GMT

Hey @Purplehaze1205,

i would like to send you a technician, i can see multiple timeouts/interrupts on the line, could you send me a mobile number where the technician can reach you?

Regards

Tobias

Re: Router startet sich neu

ERFD — Tue, 03 Aug 2021 08:32:55 GMT

Hello Purplehaze9145,

is this a multi-family house and is there a central room for the technology? Is this or just the transfer point at the house freely accessible by you?

Best regards Fred

Re: Router startet sich neu

Purplehaze1205 — Tue, 03 Aug 2021 08:42:33 GMT

Hello,

Can you please give me a call to discuss these details on the number I gave you ? Because it takes you 1 day to give one reply and we are getting nowhere in this rhytm.

Re: Router startet sich neu

Tobias — Tue, 03 Aug 2021 11:14:23 GMT

Hey,

no, we didnt take calls,- im sorry for that, in that case you choose the way via forum and now were gonna write here 😕

Regards

Tobias

Re: Router startet sich neu

ERFD — Wed, 04 Aug 2021 05:44:43 GMT

Hello Purplehaze9145,

I have placed an order to check the stability on the network. If the colleagues there do not find anything, the technician will contact you to make an appointment.

Best regards Fred

Re: Router startet sich neu

Purplehaze1205 — Tue, 17 Aug 2021 20:25:56 GMT

Thank you to all the employees who worked on this. Ever since you sent the technician I haven't observed that problem again.

Only once since then I had a small issue where I had a limited speed of 3Mbps but a router restart solved it. 🤛

Re: Router startet sich neu

Martin59 — Thu, 19 Aug 2021 08:40:38 GMT

Hello Purplehaze9145,

thank you very much for your feedback. We hereby close the order.

If you have any further questions or concerns, please feel free to contact us again.

Best regards, Martin