Thema "Router broken completely?" in Geräte

Router broken completely?

MarekT — Tue, 22 Jun 2021 21:22:39 GMT

Hello everyone,

I'm sorry for writing in english but I'm still learning Deutch and do not want to use translator.

Last week I found that router (Vodafone Station) is no longer working. I can not get thru this call mashine to speak with someone so I wrote message to support via website form on 17.06 and till now I have no answer.

To make it short:

- only one white led is on (power)

- after switching of for few minutes and then on all lights blink fo 1 second and then off again ('internet' led blink red)

- reset does not work

- there is no SSID from the router so is no possible to connect to the router

Looks like is broken completely.. Could someone, please, help me with this and send technician or exchange the router? I have Vodafone CableMax 1000.

Thank you all.

Re: Router broken completely?

Tobias — Wed, 23 Jun 2021 12:12:01 GMT

Hey @MarekT,

I can gladly take a look at the connection 😉 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: Router broken completely?

MarekT — Wed, 23 Jun 2021 16:02:04 GMT

I've sent you my customer data via private message.

@Tobias

Thank you

Re: Router broken completely?

MarekT — Fri, 25 Jun 2021 08:18:39 GMT

@Tobias

Hello, I'm sure you are busy but have you got any news for me?

Many thanks.

Re: Router broken completely?

Ida — Wed, 30 Jun 2021 10:00:46 GMT

Hi MarekT

Sorry for the late answer. As I could see, a technician was with you in the meantime. Has everything been clarified?

Best regards
Ida

Re: Router broken completely?

MarekT — Wed, 30 Jun 2021 20:21:51 GMT

Hello,

Yes @Ida the router was changed to new one and everything is perfect now

Once again, thank you for your support and help.

Now my topic can be marked as a solved and closed.

Best regards

Marek

Re: Router broken completely?

R4mona — Mon, 05 Jul 2021 10:34:32 GMT

Hey Marek1,

I'm really pleased that your connection is now working without any problems. Of course, I'll be happy to pass on your thanks accordingly.

Kind regards

R4mona

Re: Router broken completely?

MiroH — Thu, 02 Sep 2021 12:23:09 GMT

Hi! I have the same problem as OP, cannot get through the calling help.

Our router doesn't work because we need a different connection, could you help me?

Miro H.