Thema "Re: Aris Router Overview and static DHCP" in Geräte

Aris Router Overview and static DHCP

mrmemory — Tue, 01 Jun 2021 20:36:44 GMT

Today I had my Aris router replaced as I could not connect to internet anymore. Now the issue is resolved but when I logged in to the configuration to set up my own network, I noticed that none of the device is listed in the overview page even if there are several devices connected both with WIFI and LAN. I am also not able to assign static DHCP: devices cannot be selected from a drop down as usual and even if I add the MAC address manually the device does not get the IP assigned. Before I reset the router and restart does anyone have any suggestions?. Thank you.

Re: Aris Router Overview and static DHCP

Moni_GK — Wed, 02 Jun 2021 07:44:00 GMT

Hello mrmemory,

which router did you have before? In which state do you live?

Greetings Moni

Re: Aris Router Overview and static DHCP

mrmemory — Wed, 02 Jun 2021 08:45:55 GMT

I had the same Arris Router (and I am thoroughly familiar with the configuration settings). The firmware version of the new router is 2.0.17-IMS-KDG. I live in Berlin

Re: Aris Router Overview and static DHCP

Moni_GK — Wed, 02 Jun 2021 11:33:12 GMT

Hello mrmemory,

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Please contact me again when you have sent me the data.

Best regards

Moni

Re: Aris Router Overview and static DHCP

mrmemory — Sun, 06 Jun 2021 15:31:06 GMT

Hi Moni_GK,

I have sent you a private message with the information you asked for.

Thank you.

Re: Aris Router Overview and static DHCP

Wallace — Mon, 07 Jun 2021 18:12:45 GMT

Hi,

I have tried something. Can you please see if it helped?

Regards

Wallace

Re: Aris Router Overview and static DHCP

mrmemory — Mon, 07 Jun 2021 20:41:51 GMT

Hi Wallace

thank you for trying. Unfortunately nothing changed. The connection is also very unstable and the router reboots frequently. I can obviously try to reset the router but I am not sure if that will resolve the issue. Thanks

Re: Aris Router Overview and static DHCP

Wallace — Tue, 08 Jun 2021 16:54:03 GMT

Hey,

please try a factory reset and if that doesn't help, I'll replace the router.

Regards

Wallace

Re: Aris Router Overview and static DHCP

mrmemory — Tue, 08 Jun 2021 18:37:02 GMT

Thank you. I will try that option and will let you know. Shall I do a factory reset via the web interface or with the reset button? Thanks.

Re: Aris Router Overview and static DHCP

Wallace — Wed, 09 Jun 2021 14:42:00 GMT

Hey,

it shouldn't matter. You can test both variants.

Regards

Wallace

Re: Aris Router Overview and static DHCP

mrmemory — Wed, 23 Jun 2021 12:15:18 GMT

Hi Wallace

I still haven't tried to reset my router to teh factory settings. However the connection is very unstable and the router gets disconnected and reboots multiple time in a day. This is really disappointing as I work from home and I am often disconnected during business meetings. The technician that came to my place a while back measured the connection parameters at the socket in the wall and apparently they were ok. I am not sure if the router is the problem but since I moved to my new flat and switched to cable in early 2020 I have had continuous interruptions which I have never had before with Vodafone DSL. I can send you an event log or you can access my line and check. Overall I must say I am really unhappy with the quality of the line and in all honesty for the price I pay I would expect a premium service.

Any help you can offer would be greatly appreciated.

Re: Aris Router Overview and static DHCP

Martin59 — Thu, 24 Jun 2021 13:50:30 GMT

Hello mrmemory,

then please reset the cable router once to factory settings.

Many greetings, Martin