Thema "Re: Vodafone Station cga4233de automatically rebooting daily" in Geräte

Vodafone Station cga4233de automatically rebooting daily

TabajaraK — Thu, 03 Jun 2021 09:40:13 GMT

Hi Vodafone,

I got an internet contract with you in the middle of May (2021) and received a Vodafone Station cga4233de. Since then, the device reboots itself daily, resulting in no internet connection for +- 10 min.

After a reboot, in its internal logs, it says many times:
06/03/2021 09:57:57 UTOPIA: FW.LANATTACK DROP Firewall

I believe the problem is in the device itself, as the internet seems to work smoothly when the device is not rebooting.

Best regards,
Tabajara Krausburg

Re: Vodafone Station cga4233de automatically rebooting daily

pRo-Marco — Fri, 04 Jun 2021 06:17:43 GMT

Hi TabajaraK,

we will check that. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

Re: Vodafone Station cga4233de automatically rebooting daily

TabajaraK — Fri, 04 Jun 2021 16:20:51 GMT

Hi Marco,

Thank you! I sent the message!

Best,

Tabajara Krausburg

Re: Vodafone Station cga4233de automatically rebooting daily

pRo-Marco — Sun, 06 Jun 2021 11:10:37 GMT

Hi TabajaraK,

our specialist department has installed new firmware for you. Please see how it behaves now.

Kind regards

Marco

Re: Vodafone Station cga4233de automatically rebooting daily

TabajaraK — Mon, 07 Jun 2021 14:10:48 GMT

Hello Marco,

Unfortunately, the station continues rebooting itself (it's just occurred).

Also, with the new firmware, more often the internet led turns off and then starts blinking and the phone led goes red. After more or less a minute both leds go on in a steady white.

Two weird things have caught my attention since the last reboot:
1) I'm logged into the station then it says the session was lost. I try to log in again and It says I inserted the wrong username or password, but I didn't. After a hard reboot, unplugging it from the outlet, I can log in again.
2) The Ereignisprotokoll shows no logs of the reboot.

I hope we can find a solution to this.

Best,
Tabajara Krausburg

Re: Vodafone Station cga4233de automatically rebooting daily

pRo-Marco — Tue, 08 Jun 2021 12:22:00 GMT

Hi TabajaraK,

so I'd like to replace the modem for free, okay?

Kind regards

Marco

Re: Vodafone Station cga4233de automatically rebooting daily

TabajaraK — Tue, 08 Jun 2021 12:28:56 GMT

Hi Marco,

Sure, no problem. Thank you!

Best,
Tabajara

Re: Vodafone Station cga4233de automatically rebooting daily

pRo-Marco — Tue, 08 Jun 2021 17:02:59 GMT

Hi TabajaraK,

Das neue Modem macht sich in Kürze auf den Weg zu Dir. Du kannst es direkt austauschen. Es meldet sich allein an. Den alten Router kannst Du dann innerhalb von 14 Tagen kostenlos mit dem Retourenschein an uns zurück senden.

Viele Grüße

Marco

Re: Vodafone Station cga4233de automatically rebooting daily

TabajaraK — Thu, 10 Jun 2021 15:28:21 GMT

Hi Marco,

Today I received the new modem, and I'm not happy with it.

Yesterday I missed two important meetings because the old modem was disconnecting from the internet every time I tried to speak with my camera on.

After replacing the old modem, the internet seems to be working worse than before. It's not stable at all.
I ran several internet speed tests and most of them failed due to socket errors during the test.
The new modem keeps disconnecting as well.

Best,
Tabajara

Re: Vodafone Station cga4233de automatically rebooting daily

pRo-Marco — Thu, 10 Jun 2021 16:38:31 GMT

Hi TabajaraK,

so I'd like to send a technician at your place. Can we have access to the room where the amplifier is located? Please send me a mobile number to arrange an appointment.

Kind regards

Marco

Re: Vodafone Station cga4233de automatically rebooting daily

TabajaraK — Thu, 10 Jun 2021 16:53:46 GMT

That should be no problem!

Re: Vodafone Station cga4233de automatically rebooting daily

TabajaraK — Thu, 10 Jun 2021 17:00:10 GMT

That should be no problem!

Re: Vodafone Station cga4233de automatically rebooting daily

pRo-Marco — Thu, 10 Jun 2021 19:05:12 GMT

Hi TabajaraK,

the technician will call you to arrange an appointment.

Kind regards

Marco

Re: Vodafone Station cga4233de automatically rebooting daily

TabajaraK — Mon, 14 Jun 2021 14:14:37 GMT

Hello Marco,

The technician was here and he replaced the outlet with a new one. Unfortunately, the modem has just restarted itself again.

I recorded a video right after the reboot in which I got the sequence of blinking leds, if that can provide any clues on what is happening. The logs show no error.

Best,
Tabajara

Re: Vodafone Station cga4233de automatically rebooting daily

pRo-Marco — Tue, 15 Jun 2021 05:48:01 GMT

Hi TabajaraK,

there are several restarts since the technician arrived. Did the modem do all of them itself?

Kind regards

Marco

Re: Vodafone Station cga4233de automatically rebooting daily

TabajaraK — Tue, 15 Jun 2021 05:58:13 GMT

Hi Marco,

So far there have been 2 that the modem did itself. Yesterday (shortly before the time I posted here), and today around 6:15 am. A little bit later, around 6:45 am, I rebooted the modem myself because the internet was not working but the leds were in a stable white color (the internet led).

Now, it is working, and again, no logs showing what could've been the problem.

Best,
Tabajara

Re: Vodafone Station cga4233de automatically rebooting daily

pRo-Marco — Tue, 15 Jun 2021 08:20:28 GMT

Hi TabajaraK,

so I'd like to send him again, okay?

Kind regards

Marco

Re: Vodafone Station cga4233de automatically rebooting daily

TabajaraK — Tue, 15 Jun 2021 11:02:02 GMT

Ok, I'll wait for the contact.

Re: Vodafone Station cga4233de automatically rebooting daily

pRo-Marco — Tue, 15 Jun 2021 12:32:50 GMT

Hi TabajaraK,

the technician will call you again to arrange a new appointment.

Kind regards

Marco

Re: Vodafone Station cga4233de automatically rebooting daily

TabajaraK — Wed, 23 Jun 2021 12:53:25 GMT

Hi Marco,

Unfortunately, the problem is back. I called off the last appointment with the technician because the route didn't reboot itself the day before. I thought the issue was solved and it was just some bad luck that I had. In fact, the modem worked fine until today when it rebooted itself again (around 13:40).

After the initialization is done (all LEDs in a steady white light), the internet wasn't working.

I explored the modern internal page a bit, and I found some strange stuff which are in the attachment. In the logs, no errors were recorded.

Ultimately, I rebooted the modem (around 14:03) but it didn't work out. The internet speed was pretty low and many channels on the DOCSIS page were reporting failures. It went like this (failures and rebooting) until more or less at 14:33.

Now it seems to be stable.

The behavior that I witnessed today is the same that occurred on 14.06.2021 (post above).

Best,
Tabajara