Thema "Re: Vodafone "design" router is restarts several times a day" in Geräte

Vodafone "design" router restarts several times a day

onlywhen — Fri, 23 Oct 2020 10:58:40 GMT

Die Sache ist die,

Mir wurde heute gesagt, dass der englische technische Support von Vodafone hier ist.
Der Router, den ich von Vodafone erhalten habe, funktioniert nicht. Um genau zu sein, startet er 6-7 Mal am Tag neu, oft mitten in einem WFH-Anruf, was die Erfahrung schrecklich macht.
Ich brauche Vodafone, um meinen Router so schnell wie möglich zu ersetzen, aber da das Callcenter von Vodafone nur auf Englisch arbeitet, fordere ich dies hier an.
- Ja, ich habe den Router neu gestartet, den Stecker gezogen und das Kabel sowohl in der Wand als auch am Gerät wieder angeschlossen - das Problem tritt immer wieder auf.

Ich freue mich auf Hilfe

-------

Here is the thing,

I was told today that Vodafone's English technical support is here.
The router I received from Vodafone is not working. To be precise, it restarts 6-7 times a day often in the middle of a WFH call, making the experience terrible.
I need Vodafone to replace my router asap, but since their call center is only English i am requesting this here.
- Yes, I restarted, unplugged, reconnected the cable both in the wall and on the device - the issue keeps happening.

Looking forward to receive help

Re: Vodafone "design" router is restarts several times a day

Martin59 — Sat, 24 Oct 2020 15:48:46 GMT

Hello onlywhen,

what kind of contract and cable router do you use and in which province do you live ?

Many greetings, Martin

Re: Vodafone "design" router is restarts several times a day

onlywhen — Sat, 24 Oct 2020 19:17:21 GMT

Hi Martin,

Mein Tarif: Red Internet & Phone 1000 Cable

Router: Vodafone TG3442DE (provided by Vodafone.
Addresse: Berlin

Also, just for simplicity, I attached the ping tracker's records from today. You can see how not normal it is.

Re: Vodafone "design" router is restarts several times a day

onlywhen — Wed, 28 Oct 2020 19:36:42 GMT

Hi there,

SO, what is the solution?
The phone center keeps hanging up the phone on me as I do not speak good enough german and they send me to this forum a sthe english support site.
Please help,

Re: Vodafone "design" router is restarts several times a day

Martin59 — Thu, 29 Oct 2020 08:22:19 GMT

Hello onlywhen,

when was the last time the router was restarted?

How does the cable router behave when the connection is lost? Is any LED flashing then? How are your devices connected to the router, via LAN or W-LAN?

Many greetings, Martin

Re: Vodafone "design" router is restarts several times a day

onlywhen — Mon, 09 Nov 2020 15:27:52 GMT

Hi,

My original answer seems to got lost so rewriting it.

All my devices are connected via W-Lan.

There are two ways the internet goes away.
First, the more common one, the router restarts. Completely all LEDs go dark, then slowly one - by - one from the bottom the LEDs blink then stabilize. Sometimes, after such restart, I have to restart it by turning off then on as the internet does not return.

Other times, the internet goes away while all 4 LEDs are stable and nothing visible changes on the Router, but all my devices loose connection.

Please let me know what can be done like this way this internet is barely usable.

Re: Vodafone "design" router is restarts several times a day

onlywhen — Wed, 11 Nov 2020 15:45:28 GMT

Hi @Martin59 ,

I would like to know what is going on as my router keeps turning off and while i supposed to have 1gb internet service I am unable to do zoom calls as the internet keeps cutting.

The router has been restarted by me about 20 times just this last 7 days and it restarted itself about 40 times or so during the same time period.

Re: Vodafone "design" router is restarts several times a day

Wallace — Fri, 13 Nov 2020 17:24:29 GMT

Hi onlywhen,

I would like to have a look at your connection. Send me your customer data (name, address, customer number, birthday) in a private message and let me know that you have transmitted the data.

VG Wallace

Re: Vodafone "design" router is restarts several times a day

onlywhen — Sun, 15 Nov 2020 17:54:01 GMT

PM Sent, please see your mailbox

Thank you for the help @Wallace

Re: Vodafone "design" router is restarts several times a day

pRo-Marco — Thu, 19 Nov 2020 08:38:16 GMT

Hi onlywhen,

I can see some timeouts, but not as often as you discribed. Does it happen only with WiFi or also with a wired connection?

Kind regards

Marco

Re: Vodafone "design" router is restarts several times a day

onlywhen — Fri, 20 Nov 2020 14:06:40 GMT

Hi,

The last week has been "better". But it still happened once.
When I opened the thread it took place 6 times a day for a 3 week period.

Currently, even if I measure 480 mbps speed, my zoom calls sending me notifications that the network is not strong enough.

I use Wifi only as I do not own a device that has Wlan input.

Can I request Vodafone to send me a new router? Or what is the level of nonavailability to replace my current one?

Re: Vodafone "design" router is restarts several times a day

onlywhen — Fri, 20 Nov 2020 14:10:51 GMT

Please see attached what my internet was going through.
This is why I am requesting Vodafone to issue a replacement router as this is not an acceptable ping statistic.

Re: Vodafone "design" router is restarts several times a day

Claudia — Wed, 25 Nov 2020 06:25:51 GMT

Hello onlywhen,

WiFi can be disturbed by many environmental influences, that's why it would be better to check the speed via ethernet. Here are some tipps for improving the WiFi. The router is shown as online for more than four days, but the upstream signal is slightly too high. You can try and replace the coaxial cable.

Kind regards,

Claudia

Betreff: Vodafone "design" router restarts several times a day

faxik — Mon, 26 Jul 2021 18:23:38 GMT

Hallo

Ich habe genau das gleiche Problem. Nichts hilft, einschließlich der Fabrik zurückzusetzen. Ich zahle für das Top-Produkt und erhält den schlechtesten Service in meinem Leben. Ich fälle aus wichtigen Telefonkonferenzen und werde mit den Entschuldigungen gefüttert, die ich mehrmals pro Tag sagen muss.

War dein Problem gelöst? Wenn ja, was war die Lösung?

Danke!

-----

I have exactly the same problem. Nothing helps, including factory resets. I'm paying for the top product and receiving the worst service in my life. I'm dropping out of important conference calls and am fed with the excuses I have to say several times per day.

Was your problem solved? If yes, what was the solution?

Thank you!

Betreff: Vodafone "design" router restarts several times a day

onlywhen — Tue, 27 Jul 2021 08:33:24 GMT

Nope, Vodafone did nothing.

At the time I interacted with 2-3 admins on the forum, who kept asking the same questions, about whether the cable is attached correctly and related questions, right after I explained to them that I am running ping and latency measuring (kinda meaning I am not a sim) and the results clearly show that the issue persists.

Their phone customer service hangs up the phone when I talk to them in English, or when I try to explain my problems with broken german. UNREAL.

The device stopped restarting after 2-3 weeks after this post. Latency is still a huge issue, (at least the router stopped restarting). I am planning to purchase my own modem and router as I receive no support from Vodafone.

The issue is on a level, that download speed clocks 80+ mbit/s then zoom says that my network is spotty or even disconnects. I heard from other friends with the same setup the same latency issues.

My contract ends in 5 months and I will not use Vodafone again.