Billing Issue – Previous Contract Not Canceled

Khaled3 — Sat, 23 Nov 2024 19:52:41 GMT

I recently agreed to a new "GigaZuhause 1000 Kabel" plan with a Vodafone sales representative who visited me at home. At the time, I had an active "GigaZuhause 100 Kabel" plan, which was set to continue until at least September 2025. My intention was to upgrade my plan to use the newly available fiberglass network in my area.

The sales representative suggested signing the new contract under my spouse's name to get benefits of an available offer and assured me that my previous contract would be canceled. We proceeded with this arrangement, signing the new contract under my spouse’s name.

However, two months later, I am still being billed for my old contract. Additionally, I never received any confirmation regarding cancellation of said contract.

How can I go about fixing this?

Re: Billing Issue – Previous Contract Not Canceled

R4mona — Sun, 24 Nov 2024 12:23:51 GMT

Hi @Khaled3,

I am very sorry that you have had this negative experience with us. Of course, this approach does not meet our standards. 😥

We would be happy to work with you to find the best and most straightforward way to resolve your issue. ❤️ Please be so kind and get in touch with our service team. We will then get a precise overview and support you in finding a solution.

Kind regards
R4mona

Thema "Billing Issue – Previous Contract Not Canceled" in Glasfaser: Tarife & Rechnung

Billing Issue – Previous Contract Not Canceled

Re: Billing Issue – Previous Contract Not Canceled