Thema "Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros" in GigaTV-Receiver

Even after cancelling TV contract within 14 days, I got bill of 64 euros

pallavi — Mon, 23 Sep 2019 06:51:04 GMT

I have ordered for internet service online. Which I didnt get, so I visited the shop Schwanthalerhöhe at Munich.

your executed help me , and given me a new contract which I signed on 10 speteember 2019. Afetr few days i realised that executed never really helped me and given me contract of TV insttead of internet.

I have cancelled contract on 18 september 2019. I have contacted your executive who sold me that contarct and wanted to terminate it, he didnt help me though.

Now today 23 september and I got bill for TV connection as 64 EUROS.

I have terminated connection within 14 days as per law, it is VALID.

I didnt even used it, i have already returnd a box , how can you charge me?

I need immediate contact person and action on this. I am not at all responsible for the payment which i have never used.

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

Nancy — Wed, 25 Sep 2019 09:35:31 GMT

Hello pallavi,

I'd love to take a look at it. How did you revoke your contracts? Please send me your customer number, name, date of birth and address by private message and then get back to me here in the thread.

Best regards

Nancy

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

pallavi — Wed, 25 Sep 2019 09:51:20 GMT

I have sent a private message in detail.

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

Nancy — Thu, 26 Sep 2019 09:26:46 GMT

Hello pallavi,

I looked at your contracts. You signed the contract in trade. A cancellation confirmation is on its way to you, you cannot revoke in this case.

Best regards

Nancy

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

pallavi — Fri, 27 Sep 2019 12:57:03 GMT

I have never asked for TV. I went to shop to resolve internet issue. My internet problem was not getting resolved for long time via hotline.

In the shop your executive told me to sign a form to resolve issue of internet. I even paid 99 euros for technician.

I have never ever told him that I want TV contract. I even returnrd the product. sent widerruf 10 times.

Now I am feeling cheated by Vodafone.

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

Thomas — Mon, 30 Sep 2019 12:12:40 GMT

Hi pallavi,

in the case you have to clarify this with the shop on the spot. We cannot revoke the contract, even if you did not want it.

Regards

Thomas

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

pallavi — Mon, 30 Sep 2019 12:21:48 GMT

I have opened another thread to this issue.

https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/I-never-ordered-Giga-TV-vodafone-is-charging-me-for-that/td-p/2021259

I have never asked for this contract. All I wanted to do is fix my internet connection issue. Nobody clarify me that moment , this is TV contract and you can not revoke it as you are doing it in shop etc etc . As I have mentioned in thread , I dont understand german clearly , I went to ask for help in Shop.

Your executive should have informend me this , this is a Tv contract and not internet and you can not cancel this , as I have told him already I dont understand german.

But he didnt.!! Now nobody is looking at my issue not even customer care. I have to see another help or go public for this issue now.!

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

Thomas — Mon, 30 Sep 2019 17:26:49 GMT

Hi pallavi,

why are you opening another post? That doesn't make sense and so we moved it to the archive. We can understand the anger but can't change it here. This can only be the shop where it was closed.

Regards

Thomas

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

pallavi — Mon, 30 Sep 2019 17:36:22 GMT

I have visited shop no. of times by now! Nobody in the shop is responding me now.. this is how your customer service works?? The executive who made this issue, is now replying me "My boss is on leave" . I am chasing him since last two weeks , and all I get is, these kinds of reply! Dont you care about your customers at all? I have already returned device. Still why I am getting bill etc I dont understand. Nobody is resposible for whatever contracts customer makes in the shop? Nobody really bothers if something happened in the shop?? Then why dont you clear it at shop itself ??

What am I suppose to do If your executive in shop is not responding? now this time I really I want answer for "What to do now".

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

Thomas — Mon, 30 Sep 2019 19:28:28 GMT

Hi pallavi,

i can gladly make a complaint about the shop. Can you please tell me the shop you were in.

Regards

Thomas

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

pallavi — Mon, 30 Sep 2019 20:12:37 GMT

Forum Schwanthalerhöhe
Theresienhöhe 5,
80339 München

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

Thomas — Tue, 01 Oct 2019 14:02:11 GMT

Hi pallavi,

the complaint is out to the appropriate colleagues.

Regards

Thomas

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

pallavi — Tue, 01 Oct 2019 14:13:07 GMT

Thank you, I am waiting to hear from Vodafone .

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

Thomas — Tue, 01 Oct 2019 16:33:15 GMT

Hi pallavi,

please contact us here again if you have received any information.

Regards

Thomas

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

pallavi — Mon, 07 Oct 2019 07:16:42 GMT

It has been 7 days, and nobody contacted me. I didn't get any reply from the shop. Can you please suggest me what to do now? I can't keep on waiting like this, just hoping something will happen. Can you suggest some action plans for this?

Thank you.

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

Lars — Tue, 08 Oct 2019 18:52:59 GMT

Hi pallavi,

unfortunately I don't see a new entry in your customer account yet. Maybe the colleagues are a little behind due to the holiday and the weekend. Please contact me again on Friday if you have received any information.

Best regards

Lars

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

pallavi — Fri, 11 Oct 2019 07:55:21 GMT

Hello Sir,

I did not hear any news from the shop or from anyone from Vodafone. Will please guide me.

Thank you.

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

Lars — Fri, 11 Oct 2019 14:44:57 GMT

Hi pallavi,

colleagues forwarded the case for further review yesterday. They also sent an info mail at 21:01 to your gmail address. Please have a look in your e-mail inbox.

Best regards

Lars

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

pallavi — Mon, 14 Oct 2019 08:49:01 GMT

Helo Sir,

The last email I got from Vodafone is on 9th October 2019.

here is the content. All they mentioned is to wait, and our colleague will answer you, which never happened.

Can you please tell me did they send any further email? I have only one email ID registered with Vodafone.

After this, I did not get any email.

Dear Mehendale,

We have forwarded your complaint to our specialist department. The colleagues will answer the questions quickly. Please be patient.

We wish you a nice day.

Best regards,
Your Vodafone team

Vodafone cable Germany
customer service
99116 Erfur

Re: Even after cancelling TV contract within 14 days, I got bill of 64 euros

pallavi — Tue, 15 Oct 2019 10:45:35 GMT

Anyone is interested to reply to it? Yesterday I called the executive who did this contract.

I asked about what happened to cancelation.

All the reply I got is - I am looking into it, I will call you back. He never called.!

Am I supposed to chase each and everyone for infinite time, and just accept the response, we are looking into it? It's nearly a month since I am following each and every possible way to get some response.