Thema "Re: Vodafone Giga TV box cancellation" in GigaTV-Receiver

Vodafone Giga TV box cancellation

pardesinilesh — Tue, 13 Aug 2019 17:36:02 GMT

Vodafone set me the Giga Tv 4k Box without my concent, my neighbours collected this box.

I sent the box back to the DHL preferred address within 14 days, still vodafone started charging me each month without a cause.

I tried to contact over my vedafone and was told to go for new forum thread.

My vodafone customer service is worst, no one responded on my problem.

I have resigned on my vodafone as well, and still it says, that the earliest cancellation is possible only on 2021.

Why should I pay for something which I am not using?

I need the solution on this

Best,

Nilesh

Re: Vodafone Giga TV box cancellation

Stephan — Thu, 15 Aug 2019 09:42:55 GMT

Hi pardesinilesh,

for a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Vodafone Giga TV box cancellation

pardesinilesh — Sun, 18 Aug 2019 08:57:48 GMT

Hello Stephen,

Please find the details in privaate message.

Best,

Nilesh Pardeshi

Re: Vodafone Giga TV box cancellation

Thomas — Mon, 19 Aug 2019 10:08:27 GMT

Hi pardesinilesh,

the contract was concluded in February 2019. According to the information, a consultant had been on site. Can you confirm that and did you sign anything?

Regards

Thomas

Re: Vodafone Giga TV box cancellation

pardesinilesh — Tue, 20 Aug 2019 12:51:46 GMT

Hello Stephen,

I have not signed any document for the Giga TV contract while I have returned back the Giga TV withing the 14 days.

No Consultant came on site and I have recieved the packet from the neighbours.

Please find the attached document which has the contract number.

Best,

Nilesh

Edit: @pardesinilesh Attachment with personal data removed.

Re: Vodafone Giga TV box cancellation

Thomas — Tue, 20 Aug 2019 12:58:28 GMT

Hi pardesinilesh,

i can offer you in that case to terminate the contract immediately. A retroactive cancellation is unfortunately not possible. You should have contacted us earlier.

Regards

Thomas

Re: Vodafone Giga TV box cancellation

pardesinilesh — Mon, 26 Aug 2019 15:07:15 GMT

Hello Stephen,

I would like to cancel the contract immediately.

Best,

Nilesh

Re: Vodafone Giga TV box cancellation

Tina — Tue, 27 Aug 2019 16:25:06 GMT

I took care of the resignation. You'll get the confirmation separately.

Do you have other questions?

Best regards

Tina

Re: Vodafone Giga TV box cancellation

pardesinilesh — Sun, 08 Sep 2019 18:00:25 GMT

Yes, I would like to know that when this termination will happen?

Best,

Nilesh Pardeshi

Re: Vodafone Giga TV box cancellation

Tina — Mon, 09 Sep 2019 13:57:11 GMT

The contract ended on 27th of august 2019.

Best regards

Tina

Re: Vodafone Giga TV box cancellation

pardesinilesh — Mon, 25 Nov 2019 18:47:45 GMT

Hello Tina,

I would like to know, how should I change my terrif ?

Current one is terminating on 27th Nov.

best,

Nilesh

Re: Vodafone Giga TV box cancellation

Stephan — Tue, 26 Nov 2019 08:57:06 GMT

Hi pardesinilesh,

to which tariff do you want to cahnge your contract?

Regards

Stephan