Thema "Betreff: My New Giga TV Home Decoder doesn't have English Menu & Some Channels are Blocked!" in GigaTV-Receiver

My New Giga TV Home Decoder doesn't have English Menu & Some Channels are Blocked!

SnirG — Sat, 06 Dec 2025 09:56:15 GMT

Hi Team,

1. On December 1st my old Giga TV box stopped working, so I connected the new box that I received a few weeks ago.

To my surprise, I've found out that it doesn't have an English menu & all my Sky Cinema channels no longer exist!

I contacted Vodafone, so they sent me another Giga TV box that should have had an English menu.

Unfortunately, the device I received is identical to the one they sent before, with German as the only option to choose from!

Clearly, it wasn't checked before it was packed & shipped!

I'm not interested in making my apartment a storage room for Vodafone TV boxes (now I have 3 boxes that I don't need)!

Can you please finally solve this problem?

If not, just disconnect me from your service & I'll switch to another provider.

2. I also found out that on the new box all my Basic+ channels (WB channels, Universal, SCI-FI, Sky One, etc.) are now blocked (on top of the Sky Cinema channels that also stopped working, & I was told that I should contact Sky to reopen them, but first I'm waiting for an English-speaking decoder)!

Can you please fix this ASAP & send me a message afterwards (email or SMS)?

*** @SnirG Thread moved from Plauderecke to GigaTV-Receiver! ***

Betreff: My New Giga TV Home Decoder doesn't have English Menu & Some Channels are Blocked!

RobertP — Thu, 04 Dec 2025 18:52:02 GMT

hier kann niemand etwas für dich fixen

du befindest dich in einem reinen Kunden helfen Kunden Forum

wende dich an den Support:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Support in Englisch gibt es über WhatsApp

die Menüsprache der Box ist übrigens kein Vertragsbestandteil, daher wirst du deswegen nicht aus dem Vertrag rauskommen

Betreff: My New Giga TV Home Decoder doesn't have English Menu & Some Channels are Blocked!

andreasabaad — Thu, 04 Dec 2025 19:09:56 GMT

Und wegen deiner Skysender hilft dir Skyweiter. Genau, und wegen einer Person wird mit Sicherheit nicht die Oberfläche umgeschrieben.

Betreff: My New Giga TV Home Decoder doesn't have English Menu & Some Channels are Blocked!

DerSarde — Thu, 04 Dec 2025 20:25:05 GMT

Hi,

you can change the menu language inside the settings:

"Main menu" -> "gearwheel" (Einstellungen) -> "Geräteeinstellungen" -> "Geräteeinstellungen" -> "Sprache"

There you can choose between german and english.

Regards,

DerSarde

Betreff: My New Giga TV Home Decoder doesn't have English Menu & Some Channels are Blocked!

SnirG — Thu, 04 Dec 2025 23:54:12 GMT

Thank you for your answer, but you didn't help at all:

1. I tried their WhatsApp & their online chat, but in both cases you reach their bot, which doesn't support English, & refers me to the online form (that I already filled twice)!

2. I'm already not obligated to a long-term contract since I'm their customer since forever, so don't worry about it.

Betreff: My New Giga TV Home Decoder doesn't have English Menu & Some Channels are Blocked!

SnirG — Thu, 04 Dec 2025 23:58:55 GMT

1. I already know that, but it's a very poor customer service!

2. No problem, I'll disconnect from Vodafone & find another provider (probably more human & courteous than you).

Betreff: My New Giga TV Home Decoder doesn't have English Menu & Some Channels are Blocked!

SnirG — Fri, 05 Dec 2025 00:09:13 GMT

You solved my problem, thanks a lot!

I can only wonder why Vodafone technical support employees don't know about it, & instead, just sent me a new decoder.

However, now the only problem is with the blocked channels, but I'm guessing that you can't help with that.

Betreff: My New Giga TV Home Decoder doesn't have English Menu & Some Channels are Blocked!

andreasabaad — Mon, 08 Dec 2025 08:38:01 GMT

Da die Lösung markiert wurde, kommt hier ein Schloss vor!