Horizon Box error code 20001 Giga TV update failed

vanabb — Tue, 13 Sep 2022 11:50:01 GMT

After the automatic update to GigaTV, the horizon box now only shows error 20001. It does not boot. A factory reset does nothing.

Power off/on, reset many times. nothing is working.

Re: Horizon Box error code 20001 Giga TV update failed

ERFD — Wed, 14 Sep 2022 12:01:14 GMT

Hello vanabb,

if the box does not respond to anything anymore, it will probably have to be replaced 😞 Unfortunately, this can happen.

Please note that it is no longer possible to directly process service requests (faults, changes to master data or contracts) in the community, as there is no longer any exchange of personal data. We are happy to support and help you with everything else here. If it is very complex and should remain in writing, feel free to use our service channels on Twitter or Facebook. There we can take a closer look at the tickets and check this in detail. Feel free to refer to the post there.

Regards Fred

Thema "Horizon Box error code 20001 Giga TV update failed" in GigaTV-Receiver

Horizon Box error code 20001 Giga TV update failed

Re: Horizon Box error code 20001 Giga TV update failed