Thema "Re: Gigacube contract Cancelation" in GigaCube

Gigacube contract Cancelation

Bea8 — Fri, 12 Aug 2022 22:14:31 GMT

Hello

I returned my gigacube box to the store where it was purchased 5 days ago, and they said the contract would be canceled.

However I'm yet to receive any confirmation, how do I know it is actually canceled?

Re: Gigacube contract Cancelation

HeikeF — Sun, 14 Aug 2022 13:00:40 GMT

Hi Bea8,

thank you for your message.

But you had agreed the satisfaction guarantee in the Vodafone store, right?

Why was the GigaCube not accepted?

Best regards

Heike

Re: Gigacube contract Cancelation

Bea8 — Tue, 16 Aug 2022 05:48:30 GMT

Hello Heike

The Gigacube was accepted and I was refunded 1 Euro for the box.
However I was not given any confirmation in writing or by email that the contract is canceled.
When I look in Meinvodafone app the contract continues. Is there a way to confirm that it has truly been canceled?

Re: Gigacube contract Cancelation

DanyG — Wed, 17 Aug 2022 09:24:50 GMT

Hi Bea8,

did you ask in the store where you gave back the GigaCube, if they forwarded the cancellation? Please also ask for a confirmation from the shop.

BR,

Dany

Re: Gigacube contract Cancelation

Bea8 — Wed, 17 Aug 2022 10:23:28 GMT

Okay I will do so and respond here with what they tell me.

Thanks

Re: Gigacube contract Cancelation

Bea8 — Mon, 22 Aug 2022 14:07:35 GMT

I have received confirmation of cancelation via post.
Many thanks!