Thema "Betreff: CallYa Prepaid Simcard" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

CallYa Prepaid Simcard

TiffanyG — Mon, 21 Jun 2021 12:36:52 GMT

Hello,

I want to order a CallYa Prepaid Simcard, but if you are originally from a different country ( which is also stated on your ID ) you have to also fill this in when completing the form to order a simcard. But it is not registering my 'foreign' address, is there another way to get verified? I just want a prepaid sim, no more montly subscriptions for me.

Thanks!

Tiffany

Edit: @TiffanyG Moved in the right board. Best regards Kurtler

Betreff: CallYa Prepaid Simcard

Mav1976 — Mon, 21 Jun 2021 20:39:32 GMT

Hi @TiffanyG,

where you come from? I only know that people from India have to register/identified via PostIdent.

On Vodafone website where you can order a free CallYa sim-card you're right that you have to fill in the delivery address and check also the button "Steht eine andere Adresse in deinem Ausweis". Then a hidden form (address field) will be displayed, you can fill in your address from your ID card.

The next (red) button "Weiter zum Identifizieren" will forward you to choose the identify process (WebIdent, PostIdent and eID).

Betreff: CallYa Prepaid Simcard

TiffanyG — Tue, 22 Jun 2021 08:39:32 GMT

Hi @Mav1976 ,

I am originally from Belgium and it seems to get stuck on the postcode, where it does not register it and therefor I can not move on 😕

Thanks!

Betreff: CallYa Prepaid Simcard

MichaM — Wed, 23 Jun 2021 18:57:04 GMT

Hey @TiffanyG,

Sorry, you are having trouble ordering your CallYa card.

Currently, we only deliver the Vodafone CallYa package within Germany.

So, for ordering, you will need an address in Germany, I'm afraid.

Once you have received the CallYa card, you can, of course, register it with your address in Belgium.

Regards
Micha

Betreff: CallYa Prepaid Simcard

TiffanyG — Wed, 23 Jun 2021 19:15:53 GMT

Hi @MichaM ,

I do live in Berlin, I have been living in Berlin for almost 3 years now . But the form says if you have another address on your ID than you need to fill that in as well, but as I said it is not registering my Belgian address so I can not move forward. ( see attachement )

All the best,

Tiffany

Betreff: CallYa Prepaid Simcard

KerstinV — Fri, 25 Jun 2021 06:33:20 GMT

Hi @TiffanyG,

registration with a Belgian address should be possible without further ado. Please enter your German delivery address on the first form. Then check the box next to "Is there a different address on your ID card". Enter your Belgian address there. Please try again.

Kind regards, KerstinV

Betreff: CallYa Prepaid Simcard

TiffanyG — Fri, 25 Jun 2021 07:48:44 GMT

Hi @KerstinV ,

See attachment, still not working

Kind regards,

Tiffany

Betreff: CallYa Prepaid Simcard

KerstinV — Fri, 25 Jun 2021 09:02:10 GMT

Hi @TiffanyG,

I have just passed your request on to technology. She will contact you by email. Please be patient.

Many greetings, KerstinV

Betreff: CallYa Prepaid Simcard

Mav1976 — Fri, 25 Jun 2021 09:02:39 GMT

Hi @KerstinV,

@KerstinV schrieb:

(...) Then check the box next to "Is there a different address on your ID card". Enter your Belgian address there. (...)

That's not working. The form only accept 5 digit postcodes (not 4, not 6 or 7). I already reported that.

Betreff: CallYa Prepaid Simcard

TiffanyG — Fri, 25 Jun 2021 09:38:03 GMT

Hi @Mav1976 ,

That's what I was thinking, that the postcode is too 'short' and that's the reason why it's not accepting it.

Betreff: CallYa Prepaid Simcard

TiffanyG — Fri, 25 Jun 2021 09:38:55 GMT

Hi @KerstinV ,

Ah thanks a lot !

All the best,

Tiffany

Betreff: CallYa Prepaid Simcard

TiffanyG — Fri, 25 Jun 2021 11:24:53 GMT

@KerstinV

and you have my email? Okay thanks! Have not received anything at this point. But will be patient.

All the best,

Tiffany

Betreff: CallYa Prepaid Simcard

TiffanyG — Tue, 29 Jun 2021 08:10:36 GMT

@KerstinV

Hi,

Still no email ?

kind regards,

Tiffany

Betreff: CallYa Prepaid Simcard

Lecy — Wed, 30 Jun 2021 10:47:11 GMT

Hello @TiffanyG,

I'm sorry you haven't received any feedback yet. Your request is still being processed. Please have a little patience.

Kind regards

Lecy

Betreff: CallYa Prepaid Simcard

TiffanyG1 — Wed, 28 Jul 2021 11:02:23 GMT

Hello,

It has been over a month now, has this been solved yet?

Thanks

Betreff: CallYa Prepaid Simcard

TiffanyG1 — Wed, 28 Jul 2021 11:04:14 GMT

@KerstinV , still nothing... Any news?

Thanks,

TIffany

Betreff: CallYa Prepaid Simcard

TiffanyG1 — Wed, 28 Jul 2021 11:05:02 GMT

@Lecy

Any news yet, it has been a month now?

Thanks

Betreff: CallYa Prepaid Simcard

Torsten — Wed, 28 Jul 2021 16:53:17 GMT

Go to a Vodafone shop in Berlin and simply get the CallYa SIM card. They can easily record your data.