No data after activating CallYa eSim

MikeTri — Tue, 01 Sep 2026 15:36:15 GMT

I activated a CallYa Allnet Flat M eSim. I am able to receive texts but I get no data connection. When I make a call it says I need to top up. I got an email saying I need to top up 15 euro to activate. I tried topping up online for 15 euro but nothing changed. I never received an email or any kind of receipt after doing this, but my bank was charged. I tried calling the helpline number 0172 229 0 229, but again I can't actually connect because it says I need to recharge. This is also difficult as I am not German-speaking. For some reason it does not give me the option to get English support when I call from my U.S. number.
I also cannot try to see the status of the line on the account portal or app because when I try to add it currently it says the captcha failed even though I definitely did it right (and it is doing this no matter which device I use).

Re: No data after activating CallYa eSim

J0hann — Wed, 02 Sep 2026 13:36:32 GMT

Hello @MikeTri,

please send us a WhatsApp message. Our virtual assistant TOBi will greet you in German and ask a few questions, but afterwards you'll be connected to my colleagues, who can assist you in English and check the status of your CallYa SIM card. https://vod.af/VodafoneWhatsAppHilfe

BR J0hann

Thema "Re: No data after activating CallYa eSim" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

No data after activating CallYa eSim

Re: No data after activating CallYa eSim