Thema "Betreff: Trying to activate esim but I have no customer password." in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Trying to activate esim but I have no customer password.

Kay25 — Wed, 29 Apr 2026 11:11:38 GMT

I received my esim details (which also delayed) and finally when I thought I can activate it, I realize their esim pdf requires a customer password that they haven't provided me with. I tried my birth date, the phone number but it didn't work. I don't have an active number that they can call me on, because I cancelled my previous contract, therefore I cannot also contact customer service through the hotline or through the contact form that requires a phone number. Please help!
I need my customer password!

Betreff: Trying to activate esim but I have no customer password.

andreasabaad — Wed, 29 Apr 2026 11:17:05 GMT

Wende dich dazu einfach an den Service!

Betreff: Trying to activate esim but I have no customer password.

RobertP — Wed, 29 Apr 2026 11:56:47 GMT

hast du die eSIM über Vodafone oder ein Vergleichsportal bestellt?

das Passwort hast du bei der Bestellung selbst vergeben

Betreff: Trying to activate esim but I have no customer password.

Mav1976 — Wed, 29 Apr 2026 19:12:15 GMT

@Kay25

From where you ordered the esim?