5G accidentally disabled in MeinVodafone app

mugea_ — Fri, 09 Jan 2026 01:05:05 GMT

Hello,

I am experiencing an issue with my prepaid eSIM and I hope someone here can help.

A couple of months ago, I purchased a prepaid eSIM and installed it on my phone. Initially, everything worked perfectly and I had a stable 5G connection.

Unfortunately, because I do not speak German and the MeinVodafone app is in German, I accidentally disabled the 5G option in the app. When I realized what had happened, the option to enable 5G was no longer visible at all.

Since then, my connection has been limited to 4G only. I cannot re-enable 5G either in the MeinVodafone app or in the iPhone settings.

I already visited a Vodafone store to ask for help, but the employee told me this was the first time he had heard of such an issue and could not assist me further.

My questions are:

Is it possible that 5G was permanently disabled for my prepaid eSIM via the app?
Can Vodafone manually re-enable 5G on my SIM/eSIM?
Is there any way to make the 5G option visible again in the MeinVodafone app?

I would really appreciate any advice or experience with a similar problem.

Thank you very much in advance.

Betreff: 5G accidentally disabled in MeinVodafone app

seelo2010 — Fri, 09 Jan 2026 06:39:43 GMT

5G is normaly activate.

You can't change this.

Maybe you need support via WhatsApp https://vod.af/VodafoneWhatsAppHilfe

Re: 5G accidentally disabled in MeinVodafone app

emily2505 — Fri, 09 Jan 2026 08:39:23 GMT

@seelo2010 good advice - thank you!

👉Please contact us on WhatsApp. At the beginning you will need a translator to answer TOBi's questions. Then our staff will take over and help you individually.

Thema "Re: 5G accidentally disabled in MeinVodafone app" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

5G accidentally disabled in MeinVodafone app

Betreff: 5G accidentally disabled in MeinVodafone app

Re: 5G accidentally disabled in MeinVodafone app