Thema "Betreff: Customer" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Customer

Natran — Wed, 05 Nov 2025 09:59:10 GMT

Hi team,

I took a new sim card on 10 Oct. on the CallYa FlatM Tariff. I have registered to MeinVodafone but I can not add my contract since it requires customer password. I don't know about that and also didn't get the password when I took the sim card and the number. I'm sorry I can not speak German to go to shop and explain this.

Could you please help me find or reset the password? Thanks very much

Betreff: Customer

andreasabaad — Wed, 05 Nov 2025 10:04:39 GMT

Du befindest dich hier in einem Kunden helfen Kunden Forum! Hier kann dir niemand helfen. Wende dich damit bitte an den Service.

Betreff: Customer

Mav1976 — Wed, 05 Nov 2025 18:06:45 GMT

Hi @Natran,

Where did you get the SIM card? Normally you set the customer password by yourself.

Betreff: Customer

Natran — Wed, 05 Nov 2025 18:09:48 GMT

oh that was a mistake from me, thanks for letting me know

Betreff: Customer

Natran — Wed, 05 Nov 2025 18:10:25 GMT

i got it at a store in the airport

Betreff: Customer

Mav1976 — Wed, 05 Nov 2025 18:22:19 GMT

@Natran

Ah okay, then the staff set the customer password during the registration and identification process.

Do you still have the package from the SIM card? Could it be that the staff wrote the password on the package?

Otherwise you can set a new one with this form.

It's only in German. 😒

You can send the filled form via email at kontakt@vodafone.com (subject: Mein neues Kundenkennwort).

Please send also a copy of your ID card with the email.

You should get a text message if Vodafone changed your new customer password.

Betreff: Customer

Natran — Wed, 05 Nov 2025 18:33:45 GMT

I've checked around, and unfortunately I only have the PIN code. Thank you very much for instructing me😄