Possible SIM hack / account compromised

LizaR — Mon, 29 Sep 2025 08:02:13 GMT

Hello Vodafone Community,

My Vodafone mobile number may have been compromised. Someone has hacked my Telegram account linked to this number. I have PIN enabled on my SIM, but I am worried about unauthorized access or SIM‑swap attempts.

I need urgent guidance on:

How to secure my SIM immediately
How to prevent any unauthorized porting or changes
How to get a new SIM with the same number if necessary

Any advice would be greatly appreciated.

Thank you,

Liza

Re: Possible SIM hack / account compromised

R4mona — Tue, 30 Sep 2025 07:26:53 GMT

Hi @LizaR,

Thanks so much for reaching out. 👍

We understand how worrying this situation must be. Your security is our top priority. Please contact our service team, so we can block your SIM, check for unauthorized activity, and guide you through getting a secure replacement.

We're here for you! 💬🔒

Kind regards,
R4mona

Thema "Re: Possible SIM hack / account compromised" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Possible SIM hack / account compromised

Re: Possible SIM hack / account compromised