Thema "Betreff: Charged multiple times" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Charged multiple times

AussieInBonn — Tue, 20 Aug 2024 09:31:06 GMT

Hello, I just noticed I was charged three times for CallYa top ups in May 2024.

Can you please advise on how I can be refunded for two of them?

Best regards.

RED_DUSTin — Wed, 21 Aug 2024 07:49:09 GMT

Hello there @AussieInBonn

Please contact us via Whatsapp -> https://wa.me/message/HYJ57LKJJLLBL1 and we'll gladly help you out :).

Best regards

RED_DUSTin

kuraya — Sun, 04 May 2025 07:15:33 GMT

i faced same issue today. did you get the refund? if yes, how?

thanks

Mav1976 — Sun, 04 May 2025 18:31:32 GMT

What kind of CallYa tariff are you using?

Did you top up your credit manually or have you an automatically top up plan?