Thema "Betreff: Charge extra money again!" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Charge extra money again!

MMAS1 — Sat, 12 Apr 2025 07:50:36 GMT

My package comes to an end yesterday, there is no reminder for it. Then I use the data, it charged me 2 euro just for message sent out. This is unfair! Please return my money back. 😤

Betreff: Charge extra money again!

andreasabaad — Sat, 12 Apr 2025 08:09:08 GMT

Du befindest dich hier in einem Kunden helfen Kunden Forum! Hier kann dir niemand helfen. Wende dich damit bitte an den Service.

Betreff: Charge extra money again!

Mav1976 — Sat, 12 Apr 2025 08:39:39 GMT

Hi @MMAS1,

There isn't a chance to get your money back. The prices are described in the CallYa price list (InfoDok 150).

What do you mean with package? An option or a tariff?

Betreff: Charge extra money again!

RobertP — Sun, 13 Apr 2025 06:44:09 GMT

@MMAS1 schrieb:
This is unfair!

why? it's up to you to monitor your balance

Re: Charge extra money again!

luv0 — Sat, 12 Apr 2025 18:13:20 GMT

Unfortunately there is no way back. You should have received a SMS beforehand. For the future you can deselect this option via MeinVodafone app. Please note that you have to do this every month.