https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Lost-prepaid-SIM/m-p/3254794#M114851 <P>Hey Alex!</P> <P>&nbsp;</P> <P>Thanks for reaching out to us. Our service can help you in English on our <A href="https://vod.af/VodafoneWhatsAppHilfe" target="_blank">WhatsApp </A>channel. At the beginning our bot TOBi will respond. Please ask for a member of staff and they will forward you. Let us know, if you received help!&nbsp;</P> Tue, 11 Mar 2025 09:23:42 GMT luv0 2025-03-11T09:23:42Z https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Lost-prepaid-SIM/m-p/3254610#M114845 <P><SPAN>Hey there,</SPAN><BR /><BR /><SPAN>I recently lost my phone, which was running a SIM-only CallYa plan.<BR />I've been trying to replace the SIM to keep my number, but I'm not making much progress.</SPAN><BR /><SPAN><BR />I visited a Voadfone store in Offenbach-am-Main, and the serviceman said I have to order replacement SIM via call-center.<BR />Unfortunately, I don't speak German.<BR /></SPAN>I call it (0172 220 0 229)&nbsp; from my wife's number - but&nbsp; pressing "5" do not transfer me to English speaking help<BR /><BR /><SPAN>I just want and need to keep my number&nbsp;</SPAN><BR /><SPAN><BR />All help gratefully received.</SPAN><BR /><BR /><SPAN>Alex</SPAN></P> Mon, 10 Mar 2025 12:06:16 GMT https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Lost-prepaid-SIM/m-p/3254610#M114845 Alex0909 2025-03-10T12:06:16Z https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Lost-prepaid-SIM/m-p/3254794#M114851 <P>Hey Alex!</P> <P>&nbsp;</P> <P>Thanks for reaching out to us. Our service can help you in English on our <A href="https://vod.af/VodafoneWhatsAppHilfe" target="_blank">WhatsApp </A>channel. At the beginning our bot TOBi will respond. Please ask for a member of staff and they will forward you. Let us know, if you received help!&nbsp;</P> Tue, 11 Mar 2025 09:23:42 GMT https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Lost-prepaid-SIM/m-p/3254794#M114851 luv0 2025-03-11T09:23:42Z