Thema "Betreff: CallYa account ballance disappeared" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

CallYa account ballance disappeared

Dmitriy — Sat, 20 Jan 2024 18:34:12 GMT

I've topped up my CallYa balance with 50 Euro, it had to be enough for 5 months, but today i've found that my balance is 0.
I've tried to define why it happened so, but it's not that easy, everywhere is 'Toby' helper, which doesn't seem to be helpful.
So how can i define, why my account balance became 0? Any billing details?

Thank you.

Betreff: CallYa account ballance disappeared

Mav1976 — Sun, 21 Jan 2024 08:39:23 GMT

Hi @Dmitriy,

What CallYa tariff do you have?

Betreff: CallYa account ballance disappeared

Dmitriy — Sun, 21 Jan 2024 20:07:08 GMT

My tarrif is 'CallYa Allnet Flat S': 9.99 Euro per 28 days

Betreff: CallYa account ballance disappeared

reneromann — Mon, 22 Jan 2024 05:06:59 GMT

And you didn't call any Non-German numbers?

Or have used some "suspicious" websites that may automatically try to scam you by silently installing unwanted payments?

Betreff: CallYa account ballance disappeared

Dmitriy — Mon, 22 Jan 2024 07:38:52 GMT

Well, i travelled by bus from Germany to Italy through Lichtenstein, Austria (i was using Internet during the trip), but this shouldn't be a problem.
Also i made a phone call to Italian number while i was in Italy, but this also shouldn't be a problem.

Betreff: CallYa account ballance disappeared

AnotherOne — Tue, 14 Jan 2025 15:59:12 GMT

yeah this happened and is still happening to me too. I am a lazy person, so i charge 10EUR every time before they take money from me for the month. However vodafone germany seems to have an easy to hack software handling prepaid users, like us. It might well be an attack. This requires, however a silent allowance coming from Vodafone's very poor structure as a company. This is only my guess.

Ok let me get back, this is still happening to me and I called Vodafone, without of course no information gain.