I want to get a SIM card, but I cannot complete the video verification

maihem — Tue, 03 Dec 2024 10:57:56 GMT

I clearly explained my issue in detail yesterday, but the email response I received today still doesn't address my needs. I want to apply for a CallYa SIM card. Currently, I don’t have a SIM card, so I cannot call customer service. I am in the refugee application phase, and the video verification staff from Deutsche Post informed me that my temporary ID cannot be used for verification. They advised me to contact customer support for assistance.

I am willing to provide my government-issued identity documents and proof of address. All I need is a SIM card. The chatbot is unable to understand my request. I am requesting human intervention

Re: I want to get a SIM card, but I cannot complete the video verification

DennyW — Wed, 04 Dec 2024 11:33:54 GMT

Hello

Please get in touch with our WhatsApp service via our contact channels. They will be able to help you more quickly.

Kind regards
Denny

Thema "Re: I want to get a SIM card, but I cannot complete the video verification" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

I want to get a SIM card, but I cannot complete the video verification

Re: I want to get a SIM card, but I cannot complete the video verification