Thema "Issue After Tariff Change on Vodafone CallYa Freenet Card" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Issue After Tariff Change on Vodafone CallYa Freenet Card

darsanbabu — Mon, 25 Nov 2024 17:42:43 GMT

Hello,
I accidentally switched my tariff from CallYa Net M to CallYa Net L on my Vodafone freenet card. Since the change, I’ve been unable to use my phone or internet properly. I recharged with €15, but the balance was completely exhausted within 20 minutes, even though I wasn't using much data.
Has anyone else faced this issue after a tariff change? What should I do to fix this problem and ensure I'm getting the correct plan benefits?
Any help would be appreciated! Thanks in advance.

Re: Issue After Tariff Change on Vodafone CallYa Freenet Card

Chr1ssy — Tue, 26 Nov 2024 17:36:39 GMT

Hi @darsanbabu,

I'm sorry you're having this kind of issue. 🥺

I honestly can't explain what happened there.

We would like to check your request closely. Therefore the best possibility to contact us again is via WhatsApp 0172 2000229.

Best regards

Chr1ssy