Thema "Re: Call Ya Prepaid SIM Card Activation" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Call Ya Prepaid SIM Card Activation

MTcy1029 — Tue, 08 Oct 2024 20:15:35 GMT

I bought a Vodafone prepaid SIM card in a supermarket on last Friday (4th October). I activated it on the same day - I have gone through the CallYa online video call for ID verification and also received an email to confirm my registered email address. However, till today (8th October), my Vodafone phone number is still not yet activated. May I kindly seek your assistance on this, please?
Thank you very much.

Re: Call Ya Prepaid SIM Card Activation

MariaK — Wed, 09 Oct 2024 09:52:01 GMT

Hello MTcy1029,

Our customer support team will be happy to help you.

Please contact us via our WhatsApp chat on 0172 1217212.

Best Regards

Maria

Re: Call Ya Prepaid SIM Card Activation

MTcy1029 — Wed, 09 Oct 2024 14:51:53 GMT

Hello Maria,

Many thanks for your reply. But I was not able to reach help through WhatsApp or a phone call via that number. May I kindly seek your assistance on this please?

Thank you very much.

Best wishes,

Re: Call Ya Prepaid SIM Card Activation

RED_DUSTin — Wed, 09 Oct 2024 17:59:52 GMT

Hi @MTcy1029

Since August 2022 there is no customer support. This is now only a customer help customer forum. If you seek further help, you need to contact us via whatsapp -> https://wa.me/message/HYJ57LKJJLLBL1/ 0172-1217212

Best regards

RED_DUSTin