Thema "Change of Tariff by accident" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Change of Tariff by accident

Ab113 — Sun, 06 Oct 2024 18:35:31 GMT

Hello,

A few days ago I bought a 30GB per month prepaid card that lasts for 3 months at a Vodafone shop.

On the app, my tariff is CallYa Allnet Flat L, but I accidentally clicked on change to CallYa black for next month, which will start on 30th Oct. I can't find any way to cancel that on the app or website. Could you please help me with this?

Thank you.

Betreff: Change of Tariff by accident

Mav1976 — Mon, 07 Oct 2024 07:00:16 GMT

Hi @Ab113,

For this matter you should get in contact with the customer service. Use the CallYa WhatsApp chat.

Callya WhatsApp/SMS Chat

(between 7:30 - 22 daily)

You'll start with TOBi, the AI, but don't worry. After some common questions you answer, ask persistent to forward to a VF staff. You will ask twice or three time maybe till TOBi forward you to a staff. 👍