https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Vodafone-makes-a-mistake-and-I-m-the-one-who-pays-for-it/m-p/3203824#M112551 <P>I've had Vodafone for over a year, and I always top up by transferring money from my account. It's always worked fine. But last time, I paid, and then Vodafone refunded the money without me asking or explaining why. Now, to send the money back, I have to pay an extra euro. They caused a problem that didn't exist before, and I'm the one who has to pay for their mistake. Imagine if this happens to thousands of customers—just think how much the company could make from that. It's really frustrating. Kind of like DB, when they deleted customers' tickets and a bunch of people got fined, even though they had paid for their monthly pass. In the end, everyone had to pay 7 euros because of DB's mistake. It feels like consumers in Germany aren’t getting their rights respected.</P> Thu, 26 Sep 2024 11:29:58 GMT Max2024 2024-09-26T11:29:58Z https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Vodafone-makes-a-mistake-and-I-m-the-one-who-pays-for-it/m-p/3203824#M112551 <P>I've had Vodafone for over a year, and I always top up by transferring money from my account. It's always worked fine. But last time, I paid, and then Vodafone refunded the money without me asking or explaining why. Now, to send the money back, I have to pay an extra euro. They caused a problem that didn't exist before, and I'm the one who has to pay for their mistake. Imagine if this happens to thousands of customers—just think how much the company could make from that. It's really frustrating. Kind of like DB, when they deleted customers' tickets and a bunch of people got fined, even though they had paid for their monthly pass. In the end, everyone had to pay 7 euros because of DB's mistake. It feels like consumers in Germany aren’t getting their rights respected.</P> Thu, 26 Sep 2024 11:29:58 GMT https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Vodafone-makes-a-mistake-and-I-m-the-one-who-pays-for-it/m-p/3203824#M112551 Max2024 2024-09-26T11:29:58Z https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Vodafone-makes-a-mistake-and-I-m-the-one-who-pays-for-it/m-p/3204029#M112555 <P>Hello</P> <P><BR />Without access to your customer account, it is difficult to understand what has happened. Please contact our <A href="https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954" target="_blank">customer service</A> via WhatsApp so that we can check this out.</P> <P><BR />Best regards<BR />Denny</P> Fri, 27 Sep 2024 06:40:11 GMT https://forum.vodafone.de/t5/Ohne-Vertrag-Prepaid-Tarife/Vodafone-makes-a-mistake-and-I-m-the-one-who-pays-for-it/m-p/3204029#M112555 DennyW 2024-09-27T06:40:11Z