Thema "Unable to revoke the tariff change of CallYa" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Unable to revoke the tariff change of CallYa

IUAC — Tue, 27 Aug 2024 00:05:34 GMT

I wrongly started the tariff change from Allnet flat M to L, and now it says I can only change it again after M being cancelled at the end of the 28 days and changing to L. I just want to stop this change and remain in M. What should I do?

Hope anyone can help me in English.

Re: Unable to revoke the tariff change of CallYa

Max64 — Tue, 27 Aug 2024 14:58:36 GMT

Hello @IUAC,

did you do the contract change online? If so you can reverse it within 14 days.

If you want to contact our support-team please write us via WhatsApp: contact

We dont have an dedicated english support but you can maybe use a translation-tool to assist you.

Kind Regards

Max

Re: Unable to revoke the tariff change of CallYa

IUAC — Tue, 27 Aug 2024 15:12:26 GMT

Thank you for your reply, but actually I cannot see any butten to reverse it. The tariff change button is in gray and saying that I can only change to another tariff (e.g. CallYa Allnet Flat S or M) after this change take place on 30th August (that is, when my current M tariff already change to L). This is really strange, because it seems I still need another 28 days, using the L tariff, to wait the L change back to M.

Re: Unable to revoke the tariff change of CallYa

Max64 — Tue, 27 Aug 2024 15:23:26 GMT

Hello @IUAC,

our support-team will figure it out with you 🙂

At least they can just reverse it for you.

Kind regards

Max

Re: Unable to revoke the tariff change of CallYa

IUAC — Tue, 27 Aug 2024 15:32:09 GMT

Also I tried the WhatsApp but only the chatbot answered me. When I ask about the CallYa tariff, it just take me to MyVodafone or want a call with me (of course I'm not able to understand the call). How can I get in touch with the Service-Team? Thank you very much!

Re: Unable to revoke the tariff change of CallYa

Chr1ssy — Tue, 27 Aug 2024 15:42:15 GMT

@IUAC

I'm sorry that you're having troubles to be forwarded to us.

Please try to be persistent and insist on being forwarded. Sadly it's a bit annyoing, but in the end he will forward your msg.

It this doesn't work, you can try it with following number again via WhatsApp or SMS: 0172 2000229

Best regards

Chr1ssy

Re: Unable to revoke the tariff change of CallYa

IUAC — Tue, 27 Aug 2024 16:55:00 GMT

I give up trying now, the chatbot is just repeating to try to get my phone number and call me.

Don't know if it helps: I also sent an online form before asking here, but nothing seems to happen yet. The automatic email reply is numbered: 00067aKCS7D59EMG, hope this would help you find me.

Re: Unable to revoke the tariff change of CallYa

Chr1ssy — Tue, 27 Aug 2024 17:44:40 GMT

@IUAC

I'm really sorry it didn't worked so far. 🥺

To clear up a misunderstanding, TOBi normally asks you to tell your mobile number to verify you. But this isn't meant, right?

Best regards

Chr1ssy

Re: Unable to revoke the tariff change of CallYa

IUAC — Tue, 27 Aug 2024 17:53:35 GMT

TOBi always asks like this when any talk goes a little further:

Dein Anliegen klären wir am besten telefonisch.

Ich prüf gern, ob ein Rückruf möglich ist. Bitte nenn mir dafür eine Mobilfunknummer in folgendem Format:

01721234567

When I give a number he will ask if I was able to be called, if so a call will come, if not he asks me to call him.

And then everything is over and if I send anything to him another loop as above starts.

Re: Unable to revoke the tariff change of CallYa

Max64 — Tue, 27 Aug 2024 18:05:22 GMT

Hey @IUAC,

please try asking TOBi for a "Kundenberater" (Service-Agent).

Kind Regards

Max

Re: Unable to revoke the tariff change of CallYa

IUAC — Tue, 27 Aug 2024 19:06:40 GMT

Still in the loop...Well I think TOBi is just programmed to lead anybody to a phone call now. I don't think I can get anyone on the WhatsApp writing with me.

-----------------------------------------------------

I've phoned CallYa hotline and got one person willing to speak English, and he helped a lot to finally cancel the change.

I appreciate him very much!

And, well, unwilling to say it , but yes, TOBi is suprisingly right, the best way is to give a call and not to bother him anymore...

However, I do think you need a revoke button as long as you have a change button in the App. Please think about it.

Re: Unable to revoke the tariff change of CallYa

Max64 — Tue, 27 Aug 2024 19:09:39 GMT

Hello @IUAC,

happy to hear that you found a solution and thanks very much for your feedback!

Kind Regards

Max

Re: Unable to revoke the tariff change of CallYa

IUAC — Tue, 27 Aug 2024 19:21:55 GMT

@Max64 @Chr1ssy Thank you very much for both of your help. I've marked my phone call as the solution. It's the "normal" solution but I'm happy it finally works for my "special" case.