Thema "Betreff: Internet not working for over one month" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Internet not working for over one month

Kunde101 — Tue, 02 Jul 2024 12:46:13 GMT

Hello !

My fixed-line internet connection at home hasn't been working for over 1 month now. I opened a ticket but this is still "ongoing". This is already unacceptable as I have already been charged for the month of June. Can Vodafone please clarify what is happening? Thank you.

Betreff: Internet not working for over one month

Mav1976 — Tue, 02 Jul 2024 18:17:38 GMT

Hi @Kunde101,

Are you using DSL or cable internet?

Betreff: Internet not working for over one month

JAKM1 — Wed, 03 Jul 2024 11:28:20 GMT

You are here in the Mobile Prepaid section. if you want to bridge the downtime of your Internet via mobile you can get directly the GigaGarantie for 1 Day (90 GB) instantly. you get it in the app. For a longer use of prepay hotspot you should call the hotline of your Internet access 1212 and demand a always on package.