Thema "Re: Betreff: eSIM transfer from one android phone to another" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

eSIM transfer from one android phone to another

Juggler — Tue, 04 Jun 2024 11:29:14 GMT

Hallo and sorry for writing in english.

Can't find a way to transfer eSIM from one android phone to another. I have old CallYa tariff, and in MeinVodafone app there is no option to request a new eSIM QR via email.

*** @Juggler, Thread moved from mobile phone contract to CallYa! ***

Betreff: eSIM transfer from one android phone to another

andreasabaad — Tue, 04 Jun 2024 10:15:36 GMT

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum.

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Betreff: eSIM transfer from one android phone to another

Juggler — Tue, 04 Jun 2024 10:38:01 GMT

Thank you. But unfortunately, they have only voice support, which will not work for me. Whatsapp number is just another TOBI bot instance.

Re: Betreff: eSIM transfer from one android phone to another

R4mona — Tue, 04 Jun 2024 10:43:26 GMT

@Juggler

Our TOBi will ask you a few questions at the beginning and then forward your request to us. Together we will get an overview and support you in finding a solution. ❤️

Betreff: eSIM transfer from one android phone to another

Juggler — Tue, 04 Jun 2024 10:55:10 GMT

I tried TOBi. It just tells me either to call customer support myself

"Unfortunately we cannot call you directly at the moment, please call our customer service on 0172 - 229 0 229."

or they can call me back

"I'll be happy to check whether a call back is possible. Please give me a mobile number in the following format:"

And the conversation starts over and over with the same ending.

"Die eSIM bestellst Du direkt bei meinen Kollegen.
Dein Anliegen klären wir am besten telefonisch."

Re: Betreff: eSIM transfer from one android phone to another

R4mona — Tue, 04 Jun 2024 10:57:25 GMT

@Juggler

I'm very sorry, but unfortunately I can't give you any information about your concerns at this point, as we need access to your customer data for this. 😳😳😳

Kind regards
R4mona

Re: Betreff: eSIM transfer from one android phone to another

Juggler — Tue, 04 Jun 2024 11:00:59 GMT

I'm happy to provide it, but how? I can't find neither email nor any chat/online support in MeinVodafone app.

Also TOBi in whatsapp said

"!BEACHTE!

Das Versenden von Bildern des Personalausweises zur Authentifizierung ist über diesen Dienst nicht möglich! Bitte sieh davon ab, uns Fotos Deines Ausweises oder Passes hierüber zu schicken!"

But no directions how to send it. And to whom?

Re: Betreff: eSIM transfer from one android phone to another

R4mona — Tue, 04 Jun 2024 11:05:32 GMT

@Juggler

If you do not know your customer password, TOBi will ask you for alternative data and then forward you to us.

Kind regards
R4mona

Re: Betreff: eSIM transfer from one android phone to another

Juggler — Tue, 04 Jun 2024 11:09:34 GMT

I have my login, password, eSIM pin/puk, eSIM serial number. I can recieve SMS and can access whatsapp - I have all the imaginable info - I can login to MeinVodafone app. But how to tell it to TOBi? What I should write to it?

Re: Betreff: eSIM transfer from one android phone to another

R4mona — Tue, 04 Jun 2024 11:12:03 GMT

@Juggler

It's best to translate the questions from our TOBi using DeepL and then answer them. He will then forward you to us.

Re: Betreff: eSIM transfer from one android phone to another

Juggler — Tue, 04 Jun 2024 11:13:29 GMT

This is from MeinVodafone app.

Re: Betreff: eSIM transfer from one android phone to another

R4mona — Tue, 04 Jun 2024 11:17:09 GMT

You are welcome to continue to use our customer service via SMS👉0172 4401212, the contact form👉https://vod.af/kontakt or via the hotline 👉0800 172 1212.

Betreff: eSIM transfer from one android phone to another

Mav1976 — Tue, 04 Jun 2024 11:27:27 GMT

Hi @Juggler,

Please ensure that your mobile phone number is also registered in Meinvodafone website. Then you should find there the information data (e. g. QR code) for your eSIM (in section "Meine SIM-Karte").

The eSIM transfer from one phone to another should be as follows:

Removing the eSIM profile from your old mobile phone
Adding the eSIM profile to your new mobile phone by using the eSIM data (QR code, login data, confirmation code etc.) in your MeinVodafone account.

Here is an article (only in German) how you can transfer your eSIM profile from one phone to another one.

Tip: When you want to chat with a VF staff you should write (maybeseveral times) in the chat "Bitte an einen Mitarbeiter weiterleiten!" after the common query by TOBi. 👍😃

Betreff: eSIM transfer from one android phone to another

Juggler — Tue, 04 Jun 2024 11:35:05 GMT

I've been trying to add my number to MeinVodafone website, many times! Now it's locked for 24h.

Betreff: eSIM transfer from one android phone to another

Juggler — Tue, 04 Jun 2024 11:38:10 GMT

AI we deserve :-DDDD

Re: Betreff: eSIM transfer from one android phone to another

Juggler — Tue, 04 Jun 2024 11:45:28 GMT

??? Why!?

Betreff: eSIM transfer from one android phone to another

Juggler — Tue, 04 Jun 2024 11:52:52 GMT

What is going on @Vodafone.de?

Betreff: eSIM transfer from one android phone to another

Juggler — Tue, 04 Jun 2024 11:56:26 GMT

I can't add my phone number on MeinVodafone.de site, but it shows correct in MeinVodafone app. Contact form is broken. TOBi is broken. Just endless crazy circle without any solutions. If you can't call using voice the only method left is sending regular post mail. In 2024 AD.

Betreff: eSIM transfer from one android phone to another

Mav1976 — Wed, 05 Jun 2024 16:13:31 GMT

Hi @Juggler,

Try to use the Callya WhatsApp/SMS Chat (daily between 7:30 - 22 Uhr).

Chat number: +49 172 2000229

With that chat TOBi redirected me to a VF staff.

You'll start with TOBi, the AI, but don't worry. After some common questions you answer, ask persistent to forward to a VF staff. You will ask twice or three time maybe till TOBi forward you to a staff. 👍

Betreff: eSIM transfer from one android phone to another

Juggler — Wed, 05 Jun 2024 20:50:06 GMT

Strange... When I try to do anything with my account on MienVodafone site it says that I need to "complete my profile".

If I try to add my phone number it won't accept it with the error:

Dead end