Thema "Lost sim card but never got a customer password" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Lost sim card but never got a customer password

Joeljose — Sat, 11 May 2024 17:14:51 GMT

I lost my phone along with my sim card and when i went to the vodafone shop to get a new sim card, i was asked for a customer password. I have never received such a password. I bought the sim from a store 2 years ago and received nothing with it. I similarly lost my sim card 1 year ago and the vodafone shop was able to ship me a new sim card after verifying my identity without any issues. I have searched every letter i have received so far and couldnt find the customer password anywhere. Is there anything i can do? all my official accounts are linked to this number and therefore i am desperate.

Please help

Thanks,

Joel Kurisingal Jose

Betreff: Lost sim card but never got a customer password

andreasabaad — Sat, 11 May 2024 17:19:33 GMT

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum.

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Betreff: Lost sim card but never got a customer password

Mav1976 — Sat, 11 May 2024 20:40:16 GMT

Hi @Joeljose,

You can set a new customer password with InfoDok 265 I described here.