Thema "Revoking Callya tariff change" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Revoking Callya tariff change

jephdizon — Fri, 05 Jan 2024 22:33:24 GMT

Disclaimer: I failed to read a lot of fine print beforehand

We recently had problems with our home internet and decided to switch to Callya Black assuming we can immediately do it. I only realized the new tariff would take effect after my current bundle expires. I don't think we still need the switch by that time so is it possible to revoke my request to switch to Callya Black and stay with my current tariff?

Betreff: Revoking Callya tariff change

Mav1976 — Sat, 06 Jan 2024 01:41:42 GMT

Hi @jephdizon,

For this matter you should get in contact with the customer service. Use the CallYa WhatsApp chat.

Callya WhatsApp/SMS Chat

(between 7:30 - 22 daily)

You'll start with TOBi, the AI, but don't worry. After some common questions you answer, ask persistent to forward to a VF staff. You will ask twice or three time maybe till TOBi forward you to a staff. 👍