CallYa - Possible order mistake?

Stefano18 — Tue, 02 Jan 2024 14:50:40 GMT

Hello,

I am sorry if this topic is not fit for this sub-forum. Unfortunately, my German is very poor, and it is hard to orient myself!

My problem is that I fear that I have just ordered “two” prepaid CallYa SIM cards.

I know this might be silly, but the first time I registered with a wrong email address, to which I have no access, and apparently the registration and the identification went through.

Then, I registered again with the correct email address, with the registration and identification also going through.

Assuming that I will actually receive two SIMs, will they be already active? Namely, will I need to pay two subscriptions?
Alternatively, is there any way to solve this? (In particular, with an English customer service?)

Thanks a lot!

Re: CallYa - Possible order mistake?

MariaK — Thu, 04 Jan 2024 18:12:21 GMT

Our customer support team will be happy to take a look.

We need personal information from you for this.

Please contact us via one of the following channels:

WhatsApp chat under the phone number 0172 1217212

Facebook service page at vod.af/FB-Service

Twitter service page at vod.af/vfservice

Thema "Re: CallYa - Possible order mistake?" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

CallYa - Possible order mistake?

Re: CallYa - Possible order mistake?