Thema "Re: Status of callya number: inconsistant from phone call service and online portal" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

Status of callya number: inconsistant from phone call service and online portal

subhuti — Mon, 04 Dec 2023 13:57:19 GMT

I have a callya number which has not been used for a while. Its online status said, it was suspended, to my limited german. Then I called the service number 01722290229 which has an English service, the guy on the phone said everything is fine and I have 18+ Euro left on this account. Then I dig out the sim card and put it in a phone, it said "no service".

What shall I do? Is there a email service?

Re: Status of callya number: inconsistant from phone call service and online portal

Chr1ssy — Tue, 05 Dec 2023 15:58:42 GMT

Hi @subhuti,

it's true that the card get's suspended when it's not in use for a while.

Well there are 2 different scenario we need to check. Therefore pls get in contact with us again.

You can use the mobile number you've used also for WhatsApp. Alternatively you can contact us via Faceboo or X (Twitter) dm:

Facebook: https://www.facebook.com/vodafoneDEservice

X (Twitter): https://twitter.com/vodafoneservice

Best regards

Chr1ssy

Re: Status of callya number: inconsistant from phone call service and online portal

subhuti — Fri, 08 Dec 2023 10:33:52 GMT

I tried but whatsapp said 01722290229 is not on whatsapp. On facebook it is a bot, I cost 10 minutes and its answer is totally irrelevant.

Do you have a email service? Or is there a way to get all the telephone communication backups to me, so I can rely on the it.

Re: Status of callya number: inconsistant from phone call service and online portal

Chr1ssy — Fri, 08 Dec 2023 15:52:25 GMT

Hi @subhuti,

I'm really sorry that the info was wrong with whatsapp.

It's correct, that on facebook the first contact is out bit TOBi. He will take all the information you give und tries to help. But if he fails he will forward your msg to us.

Pls answer to all his questions, if possible. 🙏

Best regards

Chr1ssy