MeinVodafone/MyData shows information about a different person (CallYa Customer)

GreenAsh — Mon, 04 Dec 2023 00:47:54 GMT

Hi,

a couple of days ago I bought a prepaid CallYa sim card in Vodafone store (found it with Google Maps), the sales person activated it. Today I installed "MeinVodafone" app, and logged in via mobile network, and I was confused because the "My Data" section showed incorrect information: wrong salutation, first name, surname, and address. Looks like it shows information about a different person.

Could someone help me with information about how I can correct this info: salutation, first name, surname? And how can I get customer password, "Kunden-Kennwort"?

Thank you in advance.

Re: MeinVodafone/MyData shows information about a different person (CallYa Customer)

DennyW — Tue, 05 Dec 2023 10:51:34 GMT

Hello @GreenAsh

It's best to go back to the store to clarify this. Something seems to have gone wrong.

Kind regards
Denny

Thema "Re: MeinVodafone/MyData shows information about a different person (CallYa Customer)" in Ohne Vertrag: Prepaid-Tarife & Abrechnung

MeinVodafone/MyData shows information about a different person (CallYa Customer)

Re: MeinVodafone/MyData shows information about a different person (CallYa Customer)